Job details

Business Analyst - job 1 of 2

Founded in 2018, Leena AI is an autonomous conversational AI-backed employee experience platform that is powerful, flexible, and can meet the needs of any enterprise. Trusted by 10M+ employees across companies like Nestle, Puma, AirAsia, Coca-Cola, Lafarge Holcim, and Abbott, Puma, Sony. We have transformed 30M conversations and 1B employee interactions. Leena AI plays well with 100+ platforms, including SAP SuccessFactors, ADP, Oracle, Workday, Microsoft Office 365, and Slack. Leena AI currently supports 100+ languages globally. Leena AI has raised $40M investment from Greycroft and Bessemer Venture Partners.

Responsibilities

Execute full lifecycle of virtual assistant implementation and configurations
Encode employee engagement surveys and their configurations
Understand the full tech architecture of the virtual assistants, suggest improvements / changes as and when required. Lead, Plan & Gather Business Requirements for the required solution.
Provide resolutions to tech support issues within the defined SLAs
Ensure clients change requests are addressed effectively in a timely manner
Take personal responsibility for E2E delivery of the requirements collaborating closely with business and technical team members (Architects, Product/Engineering Team,, Data Engineers, Analytics Developers, Testers, PM/Scrum Masters and Customer to deliver a solution that meets/exceeds partner expectations
Work with customer and their integration partners to ensure the product is well integrated
Architect and conceptualize the solution from initiation to completion meeting client requirements
Develop flowcharts, layouts and documentation to identify requirements and solutions
Identify issues by looking at debug logs from various internal and external sources 11. Support CSMs with data update/correction requests

Requirements

Coding / scripting experience with NodeJs / similar framework
Experience with databases (preferably no sql databases such as MongoDB)
Good documentation skills, hands-on knowledge on report making
Thorough knowledge of REST/SOAP/OData APIs 5. Well-versed with the working of API Testing tools like Postman, SOAP UI etc.
Experience using spreadsheet software such as Google Sheets / Excel etc.

Good to have

Experience integrating with 3rd party APIs for product development is a plus
Knowledge/Experience in building Chatbots using publicly available bot platforms like Dialogflow, Microsoft Bot Framework, etc
Knowledge of fundamentals of Natural Language processing is a plus
Experience with data analysis techniques and data analysis softwares such as Power BI, Tableau, Grafana etc.

Benefits

Flexible work hours.
Hybrid setup - Location Gurgaon, Bangalore
Performance Bonus
Unlimited Leaves
Health Insurance

Leena AI Glassdoor Company Review

3.8

Leena AI DE&I Review

3.7

CEO of Leena AI

Adit Jain

Approve of CEO

By Leena AI

Leena AI was founded with a belief that artificial intelligence can transform the way enterprises work. Our mission is to help enterprises build employee experience that puts people first. As a team, we encourage each other to innovate and grow ev...

11 jobs

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE

201-500

LOCATION

Hybrid, based in Wilmington, DE

DATE POSTED

April 14, 2023