Business Analyst

Crowdbotics is on a mission to democratize the software development process by providing entrepreneurs, product managers, and technical teams with the tools to build applications with zero to minimal coding. Embedded in our DNA are the following beliefs and values:

• open systems empower our customers to build future-proof businesses on our platform
• open architectures enable customers to leverage the “best-of-breed” technologies for their business and our platform should support and embrace them
• machine-generated code is just a means to an end. It needs to coexist with human-written code, and be readable by humans in order to be truly useful.
• customers stay on our platform because of the openness, flexibility, and value that our platform offers, and not because they are locked into our platform through inaccessible code.
• talent is global and we will strive to make it accessible to our customers with minimal effort. We are looking for like-minded people who believe in our mission, and share our vision of a world where anyone can build software - at scale.

Crowdbotics is looking for a Senior Business Analyst to provide strategic business analysis services to business partners. The focus of this position is to work closely with the business units to gain in-depth understanding of customer's business strategy, processes, services, roadmap and the context in which the business operates. This role will be key to understanding the documenting capabilities needed to address business challenges.
The Senior Business Analyst is responsible for reviewing assigned business processes from end-to-end to identify and address operational, financial and technological risks. Identify opportunities to improve efficiency. Responsibilities will include a full range of activities from leading small to midsize projects to assisting other project managers on larger more complex projects related to operational business functions that affect team members and providers at the market level.
This position will report to the VP of Product Solution.
Responsibilities:

• Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices
• Support and align efforts to meet customer and business needs
• Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results
• Stay current with customer needs and strategies; utilizing formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, updates) to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences (for example, senior management, Customers, technical staff)
• Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships
• Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results
• Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies
• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes and new responsibilities
• Provide project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
• Collaborate closely with clients and developers to implement the requirements, provide necessary guidance to testers during QA process
• Identify improvement opportunities (proactive and reactive)
• Elicit and clearly document business and systems requirements
• Assess business process and system inefficiencies
• Identify ways to increase adoption and customer satisfaction
• Demonstrated fluency in business processes and process differentiation
• Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
• Understand and negotiate needs and expectations of multiple stakeholders
• Serve as a liaison between Clients and Delivery to assist or gather business requirements needed for system modifications, enhancement and implementations
• Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
• Develop and execute test plans
• Support project upgrades, enhancements

Requirements:

• Must have experience working on large scale projects as well as handling day-to-day operational requests from the business
• Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills
• Knowledge of web and mobile app development
• Knowledge of working with SaaS app development platforms
• Understanding of Indices, fundamentals and analytical data, returns level data etc.
• Data analysis – Must have proficiency with SQL, Microsoft Excel

Senior Business Analyst top skills & proficiencies:

• Communication
• Technical Understanding
• Problem Solving
• Leadership
• Teamwork
• Client Management
• Business Operations
• Multitask

Bonus attributes:

• CS or web development background
• Product Marketing experience
• Have built product or micro-sites with headless CMS
• UX, UI and/or graphic design experience
• Familiarity JIRA and Confluence
• Familiarity with HubSpot
• Familiarity with Heroku (data clips)
• You hack or build software projects in your spare time
• You publish regularly on technical topics
• You are an open source contributor
• Remote work experience
• Previous experience selling mobile or web app development services
• You have built an app with the Crowdbotics App Builder (https://www.crowdbotics.com/app-builder (https://www.crowdbotics.com/app-builder))

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