Business Consultant - Nonprofit/NGO

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Job Category

Job Details

This role collaborates with internal team members and leaders (across sales, service, product, marketing, solution engineering, and other Salesforce Innovation teams) and C-level client contacts (CDO, CMO, CIO, CTO) in the NGO industries. Business consultants help drive consensus in and across our customers' lines of business around the customer’s digital strategic vision and key areas of focus through a value-based, pragmatic roadmap to execution. This person must assume the role of trusted advisor for driving innovative digital strategies forward with customers while also improving overall Salesforce business performance. The Business Consultant focuses primarily in these areas:

Business/Marketing/CX Problem Solving: Take ambiguous/complex challenges and, using research, personal experience, business assessment capabilities, and customer experience acumen, clearly define problems, identify opportunities, drive innovative new ideas, and recommend actionable, prioritized, and measurable next steps to make a big impact on customer needs/goals and deliver returns on customer’s investments.

Innovation Management: Bring rigor to a client’s decision making process by performing a detailed cost/benefit analysis, running workshops, presenting and evaluating solution options, and driving consensus among key stakeholders. In some instances, we help our clients develop new decision frameworks and governance processes that continue to deliver value far beyond a particular engagement. A Business Consultant is a seasoned story builder and storyteller, who can lead a room of executives to a consensus around the experiences the organization is curating for their constituents.

Solution Planning: Define scope and plan new solutions for clients. This includes determining how to measure business results modeling current/future business processes, gather business requirements and identifying the organizational changes required to successfully realize the benefits of the solution.

Your Impact
A Business Consultant at Salesforce plays a pivotal role in developing innovative solutions that combine technical and strategic components for key strategic customers in a “pre-sales” environment. The Business Consultant works with both prospective and existing customers to help expand, strengthen, and create success for all stakeholders.

Candidate Description

A senior-level, data-driven customer experience expert. Business consultants are innovators and problem-solvers who apply their digital marketing, CRM and executive-level consulting acumen coupled with our proven Salesforce Selling methodology to deliver customer-centric solutions with an emphasis on orchestrated process, internal and external collaboration, value-selling, and a differentiated customer experience.

Minimum Requirements

• 5+ years of business consulting or digital agency experience

• Proven experience leading digital strategy and digital roadmap projects in a complex business and marketing environment

• Deep understanding of and passion for the customer lifecycle and managing the customer experience

• Excellent communication and presentation skills; dynamic (persuasive) in presenting ideas to clients and prospective clients from VP to C-level

• Strong understanding of selling process and roles

• Ability to understand, communicate and manage across the entire project lifecycle

• Demonstrated success driving organizational change within client organizations

• Broad knowledge of technology trends and relevance to the NGO Industry

Preferred Requirements

• NGO industry experience and focus

• Ability to develop data-driven business value cases to support recommendations and inform prioritization

• Strong understanding of user research, user-centered design principles and online consumer behavior

• Demonstrated success driving organizational change within client organizations

• Past experience in organizational design consulting, process design and optimization, digital governance, and team dynamics a strong plus

• Experience running customer workshops or facilitating large group meetings

• This position is defined as a “remote employee “(work from home office), with expected travel to clients and for internal team collaboration: Over 50%

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

Salesforce welcomes all.

More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

For Colorado-based roles, the base salary hiring range for this position is $105,700 to $198,750.

For Washington-based roles, the base salary hiring range for this position is $105,700 to $198,750.

For California-based roles, the base salary hiring range for this position is $116,300 to $218,650.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.