Business Manager - Cartier Parfums Shop - Bloomingdales 59th Street

OVERVIEW: The Cartier Parfums Business Manager is responsible for overseeing the daily operations of the Cartier Parfums shop including supervising the Fragrance Ambassador team and achieving/exceeding sales objectives and implementing and maintaining the brand’s promotional and merchandising strategies and image.

KEY RESPONSIBILITIES:

SALES

• Responsible to support the Cartier Parfums Shop to achieve/exceed Cartier Fragrance sales objectives on a consistent basis, every month, remaining true to Cartier Parfums core values and mission.
• Maintain and manage the Fragrance Ambassador team by recruiting and hiring alongside the Account Executive.
• Complete the requirements of daily operations by creating an effective and budget conscious Fragrance Ambassador team schedule.
• Monitor and replenish stock and sales tools needed to optimize productivity in the shop on a daily basis.
• Maintain the Fragrance Ambassador team results through coaching, counseling, and training.
• Create a memorable luxury shopping experience for clients both in store and through client outreach.
• Foster a culture of building relationships and personal client interaction.
• Cultivate relationships with new and potential clients to build the Cartier client database.
• Maximize animation and sales during Retailer’s corporate sales events and promotions.
• Takes an omni approach to identify merchandise across all channels, using store’s technology, facilitate ordering, and serve their client’s needs. (i.e. DTC, Option 7)
• Prioritize and promote the exclusive High Perfumery collection to achieve the company’s 50%+ penetration to the overall Cartier Parfums collection.

COMMUNICATION/ TECHNOLOGY

• Keep in-store teams/ management constantly informed and motivated on brand goals, launches, promotions, events, and any other pertinent information
• Partner with in-store team to follow up and communicate with clients utilizing retailer’s clienteling tools, digital tools and social media; delivering omni-channel, next level customer service.
• Build relationships with store management to negotiate premium visibility and coordinate and execute events and animation.
• Weekly touchbase with Account Executive to establish priorities and goals.

POS EXPERIENCE/ EVENTS

• Develop strong relationships with clients, meet the needs of customers and recruit new clients. (Greet, Listen, Develop, Thank)
• Coordinate, set up, and execute events and animation adhering to Cartier Parfums guidelines.
• Assist Account Executive with executing mega events (i.e. Master Class, Trunk Shows).
• Manage and maintain holiday timeframe outposts

MERCHANDISING

• Monitor stock levels and communicate inventory issues/concerns to Account Executive.
• Follow merchandising guidelines and keep counters and event set up clean and organized at all times.
• Manage and maintain testers, GWPs, and samples and visual elements provided by Cartier Parfums sales team and use them according to Cartier’s strategy.
• Monitor and communicate that all visual elements and furnishings within the shop are in excellent condition and up to date.

TRAINING

• Be knowledgeable on Cartier products, history, and the competitive environment, attend Cartier organized trainings (Zoom or in-store) and self-educate via Cartier training app – Retail University.
• On-going training of in store staff (individually, department stay & plays, morning meetings) on new and existing products and brand values.

POLICIES & PROCEDURES

• Comply with all Retailer’s store policies and procedures.
• Communicate professionally and support an elevated gossip free environment for customers, retailer employees, and colleagues.
• Adhere to Cartier dress code guidelines.
• Must communicate with Account Executive by phone, text, email, during normal business hours.
• Communicate to both B2b Staffing and Account Executive when unable to work assigned schedule due to illness or other.
• Clock in/out and complete sales reporting on B2B Time Reporting APP.

TECHNOLOGY

• Basic knowledge of technology required.
• Must be able to download and access company approved technology methods including B2B Time Reporting APP, Cartier Training APP, IPad, Zoom for business related conferences/training and Microsoft Teams.

Expected hourly range: $35.00/HR - $38.00/HR

Please note, salaries will be negotiated based on relevant skills and experience.