Business Operations Lead - job 1 of 2

Who We Are

Decent is on a mission to deliver affordable health insurance for all. We help small businesses (2-100 employees) band together in a large group PEO and do their payroll, so we can save them 35% on their health insurance. We're servicing a huge market need for affordable and delightful health insurance (79 NPS vs. industry average of 19), and all of our plans include unlimited primary care via the direct primary care (DPC) model. We sell both direct and through brokers and have partnered with national broker distributors like BenefitMall and OneDigital (25K brokers) to offer the world's first integrated health plan + PEO. We set ambitious goals around team NPS and believe building and maintaining a strong positive culture is the key force multiplier in everything we do.

What You’ll Be Doing

The Business Operations Lead position is a highly-visible role that serves as a business liaison with external partners, thought partner to product, operations, and development teams, and process owner for operational mechanisms that span across the organization.

The ideal candidate is an experienced leader who communicates clearly and influences effectively at all levels of the organization, takes ownership, thinks strategically, and leads by example. Well-organized and possessing a deep knowledge of operational processes (e.g. MBR, OKR, PM), you are able to translate complex business and operational needs into clear and concise requirements with measurable objectives, while managing the delivery of solutions from concept through to production.

This role reports to the Chief Operating Officer (COO).

What You Will Be Doing

• Analyze existing business processes to identify gaps or inefficiencies.
• Communicate clearly and asynchronously across a distributed team via written requirements and process documentation.
• Coordinate with team leads and subject matter experts to develop solutions that move the business forward faster.
• Ensure projects are scoped appropriately, completed to specification, and delivered on schedule.
• Manage vendor relationships and other external partners in support of your deliverables.
• Plan and drive complex projects and cross-team initiatives, managing change and scope by partnering with product, operations, and development teams, while delivering business value quickly.
• Maintain expert-level knowledge of the tools, platforms, and other business systems that drive our business.

What We’re Looking For

• Minimum of 5 years experience in a hands-on project management, business analyst, or business operations role in the healthcare insurance industry
• Exceptional written and verbal communication skills; devoid of technical language for non-technical audiences, while technically deep for developers.
• Strong organizational skills; ability to effectively manage multiple competing priorities.
• Ability to thrive in an environment of ambiguity and autonomy.
• Strong demonstrated ownership of mistakes and shared accountability of wins.
• Experience performing cost-benefit analyses to drive decision-making.
• Analytical thinker with ability to perform root cause analysis, prepare and implement action plans, and lead initiatives.
• Flexible and capable of managing multiple projects, deadlines, and competing priorities in a fast-paced, changing and evolving environment.
• Proven ability to manage vendor and external partner relationships to drive business initiatives forward.
• Demonstrated understanding of Project Management processes, strategies and methods.
• Solid technical background, with hands-on experience in software development management or methodologies.
• Strong computer literacy and proficiency, with ability to learn new systems and tools quickly and efficiently.
• Demonstrated ability to work effectively at both detail and big-picture levels necessary to drive initiatives forward.
• Experience in payroll, or PEO (Professional Employer Organization).

What Will Make You Stand Out

• Hands-on experience with Salesforce, Marketo, or other CRM and marketing platforms.
• Experience with payroll processing platforms.
• Prior entrepreneurial or startup experience.

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