Job details

Business Process Outsourcing Assistant - Remote

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Our Newest Opportunity:

Summary:

OneDigital leverages BPO relationships for back-office services with a primary goal of reducing costs, freeing up
time, and focusing teams on core aspects of the business. The Business Process Outsourcing Program Assistant
primary focus will be working with the BPO Program manager, vendor partners, and field offices, with the goal of
helping corporate and field offices optimize their operations so that they can continuously improve their results.
This role will also offer team operational support for OneDigitals corporate Benefits Administration Operations
team.

Essential Duties and Responsibilities:

80% of time BPO Program Coordination:

Schedule and organize meetings/events and maintain agendas
Publish meeting minutes and manage project plans/action plans
Oversee and update content for BPO internal website
Be an escalation point of contact to track issues logged with BPO vendors to resolution
Stay informed of potential impacts to service and offshore marketplace changes and recommend
adjustments as necessary
Be the liaison and collect centralized forecasting process data to be provided to our BPO vendors
Provide planning support for forecasting, performance management, and pricing
Aid in gathering metrics to create a centralized performance dashboard
Monitor and analyze vendor performance results and KPIs
Assists the BPO Program Manager in onboarding of BPO projects
Reporting and tracking of incoming and outgoing outsource data
Be a back up for the BPO Program Manager

20% of time Team Operational Support:

Manage departmental initiatives aimed at meeting the organizations goals

Qualifications, Skills and Requirements:

Ability to establish and maintain collaborative working relationships
Empathetic, positive attitude with the drive to uphold OneDigital’s Shared Values (optimistic, personable,
relentless, innovative, responsive, trustworthy, strategic)
Results-driven mentality, with a bias for speed and action
Strong attention to detail
Strong analytical skills and proficient at data analysis
Ability to thrive in fast-paced environment.
Strong communication skills including written, verbal, and listening
Proficient in Microsoft Office (Excel, Word, Outlook, PPT)
Strong Microsoft SharePoint skills and ability to adapt to emerging technology (PowerApps, AI)

Education, Training and Experience: