Business Service Officer

Location:

ABOUT THE JOB (JOB BRIEF):

Client facing role that facilitates service requests for an assigned book of clients within Key’s Business Banking line of business. Work directly with clients and the Sales Team to provide good service.

ESSENTIAL JOB FUNCTIONS:

Assists in managing customer relationships within assigned portfolio.

Client’s first point of contact for customer service issues, assisting the client in navigating the bank.

Handles inquiries in an efficient and timely manner. Solves customer problems, taking full ownership of client needs through resolution.

Act as liaison between internal fraud group and clients.

Take a proactive role in customer retention.

Knowledge of Bank’s financial relationship with clients (i.e., depository relationship, loans, leases, etc.) and proficiently accesses all information pertaining to such, and to address client’s questions or concerns.

Understands core deposits and cash management products and affects set- up of all client deposit products, including account opening and maintenance.

Understands loan and lease products and drives all customer service related to these products.

Partners with sales team in portfolio management actives.

REQUIRED QUALIFICATIONS:

BUSINESS SERVICE OFFICER:

Associate Degree or equivalent work experience

Minimum 1- 5 years related work experience

General to working knowledge of financial products and services.

Demonstrated excellent written and verbal communication skills.

Excellent customer service skills.

Great PC skills (Word, Excel, Power Point) and navigation of Internet.

Strong organization and follow up skills.

General office equipment used.

SENIOR BUSINESS SERVICE OFFICER:

Associate Degree or equivalent work experience

Minimum 3-5 years related work experience, typically at least 2 years in a business service role with demonstrated full performance.

Proven ability to manage multiple projects and priorities

General to working knowledge of financial products and services.

Demonstrated excellent written and verbal communication skills.

Excellent customer service skills.

Great PC skills (Word, Excel, Power Point) and navigation of Internet.

Strong organization and follow up skills.

General office equipment used.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $24.00 to $29.00 per hour depending on location and job-related factors such as level of experience. Compensation for this role also includes short-term incentive compensation subject to individual and company performance.

Please click for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .

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