Job details

Business Support Specialist (Digital Support)

Overview

This position supports Bank products or services within a business unit, in the execution of daily operating activities. Works directly with individuals to address issues and respond to inquiries. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests.

Responsibilities

Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations.
Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries.
Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution.
Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services.

*MUST WORK 8AM-5PM MST or PST*

Qualifications

High School Diploma or GED and 2 years of experience in Operations, or Support, or Customer Service.

Preferred Qualifications

Call Center Experience
Banking Experience
Knowledge of HOA and Property Management organizations
Located in MST or PST zones

By First Citizens Bank

Better banking that helps people live better lives. The Way We Work Working Harder And Smarter: We work together, we dig deeper, ask better questions and learn more. Everything we do is about helping customers succeed. Life-Long Relationships: ...

6 jobs

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FUNDING

Private

INDUSTRY

Banking & Lending

TEAM SIZE

10000+

LOCATION

Hybrid, based in Raleigh, NC

DATE POSTED