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Business Support Specialist (Digital Support)

Overview

This position supports Bank products or services within a business unit, in the execution of daily operating activities. Works directly with individuals to address issues and respond to inquiries. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests.


Responsibilities
  • Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations.
  • Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries.
  • Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution.
  • Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services.
*MUST WORK 8AM-5PM MST or PST*


Qualifications
    High School Diploma or GED and 2 years of experience in Operations, or Support, or Customer Service.
Preferred Qualifications
    • Call Center Experience
    • Banking Experience
    • Knowledge of HOA and Property Management organizations
    • Located in MST or PST zones

Better banking that helps people live better lives. The Way We Work Working Harder And Smarter: We work together, we dig deeper, ask better questions and learn more. Everything we do is about helping customers succeed. Life-Long Relationships: ...

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DATE POSTED
July 21, 2023

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