CAFE SERVICES ASSISTANT

Responsible for performing entry level job functions in the cafeteria and/or coffee shop, including setup and serving food, operating cash register, providing excellent customer service and sanitation.

Creates goodwill for the department by greeting customers and identifying self when appropriate; recognizing the individual, making eye contact and showing an interest in helping; maintaining appropriate professional appearance that will allow work behind the cafeteria line as well as at the register; anticipating customer needs; communicating in a positive, prompt, helpful and courteous manner. Maintains a good knowledge of menu item ingredients and prices.

Operates cash register with speed and accuracy. Assists customers with bagging any items for carry out orders, getting meal trays and assisting customers to dining room tables when needed.

Takes cash register readings at all appropriate times during the shift. Fills out cashier reports accurately and on time. Properly marks voids. Turns in voids, coupons and meal tickets to Team Lead or FANS Manager daily. Counts cash drawer before and after each shift. Counts cash receipts accurately; records on daily cash sales report. Turns in cash reports to FANS Manager daily.

Maintains clean and sanitary conditions in the café / coffee shop. Handles food properly during service. Follows HACCP principles and complies with hospital and Health Department standards. Accurately records temperatures of foods in HACCP Logs as needed. Labels and dates all items according to departmental guidelines. Completes and documents daily, weekly and monthly cleaning assignments. Reports any safety concerns to a FANS Manager.

Complies with all food safety and physical safety protocols. Reports all food safety and or physical safety concerns to a FANS Manager.

Attends meetings as required to enhance knowledge, job skills, and communication within the department. Follows acceptable practices related to: safety, sanitation, infection control, quality control, and customer relations.

Performs other duties or responsibilities as assigned or needed. May assist in other areas as relief.

KNOWLEDGE AND SKILLS:

In the sections below, please minimum education/training (degrees, certifications, and licenses) necessary to enter the job. Provide the minimum job-related, and industry experience necessary to enter the job. Be specific about what qualifications/skills are required to handle the responsibilities of the job.

EDUCATION: High school diploma or equivalent preferred.

YEARS OF EXPERIENCE: 1 year of customer service and/or food service experience.

REQUIRED SKILLS AND KNOWLEDGE: Related food service knowledge and skills. Customer service skills. Basic reading, writing, and math skills.

LICENSES REGISTRATIONS &/or CERTIFICATIONS:

Other Credentials Required or Preferred: N/A