Vice President, IT Operations

Job ID NumberR3503Employment TypeFull timeWorksite FlexibilityRemoteJob SummaryWe are looking for a motivated Vice President, IT Operations ready to take us to the next level! If you have strong transformational skills, innovative and are globally-minded and are looking for your next career move, apply now.Job DescriptionWe are looking for a Vice President, IT Operations who will lead the charge in modernizing, automating, and growing our globally-delivered IT support. The Vice President, IT Operations will have a solid background in IT services, project management, financial management, and leadership, with experience in global delivery and a passion for harnessing the power of emerging technologies to improve efficiencies, customer experience while bolstering organizational alignment and collaboration. This position will be full-time and remote."This position does not offer sponsorship for work authorization."What You'll Do• Spearhead the establishment and execution of a fully operational Project Management Office (PMO), ensuring streamlined and efficient processes that enhance effectiveness, contain costs, and mitigate risks• Drive the strategic evolution of IT support services, focusing on modernization, automation, and expanding our global footprint• Inspire and lead a diverse cadre of IT professionals, fostering a culture of innovation and excellence in delivering state-of-the-art support services to a global stakeholder base• Align IT support services with the company's strategic goals, emphasizing digital transformation, the adoption of emerging best practices, and sustaining peak customer satisfaction• Craft and implement robust IT policies, systems, and training initiatives that bolster the execution of strategic objectives, catering to both existing and prospective clients• Manage the IT support services P&L, prioritizing cost-effectiveness and strategic allocation of resources towards innovative technology solutions• Champion a customer-oriented mindset, actively integrating customer and stakeholder feedback to spearhead quality improvements and heightened customer contentment• Collaborate with executive leadership in operations and sales to refine and augment the IT service offerings in alignment with market trends and internal/external client demandsWhat You'll NeedRequired• A minimum of 10 years in IT support services, including at least 5 years in a senior leadership capacity• Demonstrable expertise in modernizing and automating IT support services within complex, multinational business settings• Adept in high-velocity environments, excelling at customer service delivery• Dynamic leadership capabilities, with a history of managing diverse, geographically dispersed teams• Deep understanding of IT service management frameworks like PMO, ITIL, with practical application experience across various industry sectors• Proficient in managing the complete incident lifecycle, from escalations to high-touch support, asset lifecycle management, and network operations control• Outstanding communication and interpersonal skills, capable of instilling an ethos of innovation and continual improvement within international teams and negotiating directly with clientelePhysical Demands• Ability to safely and successfully perform the essential job functions• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor#LI-JE1Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [Email available when viewing the job] or [Phone number shown when applying].Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.