Call Center Agent*

Job Title

Call Center Agent

Department

University Provost

Salary

$26,296.00 - $31,818.00; commensurate with experience

Job Summary/Basic Function

Answer all incoming telephone calls for the MT One Stop and Admissions. Use university software programs (i.e. Banner, Pipeline) to provide general information, investigate callers' inquiries and assist with problem resolution. Expected to resolve at least 40% of all telephone calls without transferring the call. When necessary, transfer the caller to the appropriate area per established protocol. Utilize personal computer, MS Office and university software programs (i.e. Banner, Pipeline) to navigate student records to effectively respond to questions. Perform other related tasks and special projects as assigned.

Required Education

High School diploma or High School Equivalency (HSE) required.

Required Related Experience

One year of progressively responsible experience in a call center, customer service industry, or office setting.

Desirable Related Experience

Two years progressively responsible work experience in a call center, scheduling center, or admissions office in a university setting preferred.

Documents Needed to Apply

Cover Letter & Resume Required

• Special Instruction to Applicants

REQUIRED TESTING: Typing, Data Entry, Ten Key, and Excel. Tests are administered by Wood Personnel. To be considered, you must test no later than 4:00 p.m. on August 15, 2023.

Please click here or call Wood Personnel at 615-890-8400 to register to complete the testing online. The link will also be provided via email once your application is submitted.

Application Review Date: August 14, 2023