Call Center Agent

Position: Call Center Agent

Location: San Juan, P.R.

Salary: $13.00hr

Hours: 8 hour day shift, weekend availability

Position Description:

• Answer incoming calls and respond to customers emails
• Management and resolve customer complaints
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources

Requirements:

• High school diploma or equivalent
• Proficient in relevant computer applications
• 1 year of experience in a call center environment
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately

Job Type: Full-time

Salary: $13.00 per hour

Benefits:

• Health insurance

Experience level:

• Under 1 year

Shift:

• Day shift

Weekly day range:

• Weekend availability

Work setting:

• Call center
• In-person

Education:

• High school or equivalent (Preferred)

Work Location: In person