Job details

Call Center Agent - job 2 of 2

Call Center Agent
Comerica Oaktec Building (Free Parking)
Hour of Operations 8am-9pm Monday-Friday, 8am-5pm Saturday
Various shifts available within the hours of operation

What we can offer you

Competitive compensation starting at $18.00
Work from home days possible upon completion of introductory period
Career Growth - promotional opportunities
Afternoon shift hourly premium. Language (Spanish) hourly premium
Incentive program based on performance
Offers wide range of shifts Monday-Saturday
Paid Time Off (PTO), Paid Holidays for Full Time/Part Time Employees
Health, Dental, Vision, 401k match and Life Insurance
Earn $1,000 for every new hire referral
Comerica Call Center earned the Gold Award for Training Excellence!
Looking to work with a diverse team? Join our Team!

A Call Center Agent will have a passion for providing exceptional customer service whose primary objective will be to assist customers with their general account inquiries and requests. Meet or exceed key performance metrics while handling a high call volume of in-bound calls in a fast-paced environment. Successful candidates possess strong communication skills, time management and organizational skills. The Customer Contact Center offers growth opportunities for those who seek advancement.

Position Responsibilities:

Provide remarkable customer service by handling inbound and limited outbound calls, offering problem resolution.
Complete account requests such as balance inquiries, reviewing transaction history, check orders, disputing electronic payments, etc.
Assist customers with basic web banking functions, such as unlocking and resetting passwords.
Understand Comerica's core products and services with the ability to recognize an opportunity to deepen the relationship and achieve monthly sales goals.
Meet or exceed individual productivity and quality assurance objectives.
Able to effectively collaborate within and across teams and departments.
Use problem solving tactics to analyze and troubleshoot customer challenges.

Position Qualifications:

High school diploma or general education diploma (GED)
2 years of experience in selling products/services
2 years of customer service experience
2 year of experience navigating Microsoft Office Products including Word, Excel and PowerPoint including system data entry, and Internet search

Oaktec Building
11:00am -8:00pm Monday - Friday