Call Center Representative (Remote)

Job Title: Customer care representative

Contract – 6+ months

Location –Plano, TX 75093 (100% remote)

Pay range - $17/hr. - $18/hr.

Summary:
The Business Account Representative position is the primary point of contact for commercial customers who contact the Business Customer Care Center by phone, email, internet and mail. The Business Account Representative is responsible for interacting with customers and responding to their complaints, inquiries and requests in a professional and courteous manner.

Essential Duties/Responsibilities:
- Actively promote the company and the value of its products and services.
- Interact with customers, issue orders, and analyze accounts to resolve billing inquiries, negotiate payment options/deposits and provide customers with assistance in obtaining various company products and services.
- Interface with a wide variety of people both internally and externally in a diplomatic manner.
- Effectively utilize resources, i.e. computer systems, software programs and phone equipment.
- Consistently apply knowledge required to perform technical and procedural aspects of the position.
- Identify and act on process and/or system enhancements to create efficiencies and/or better customer experience.
- Bilingual, Spanish/English speaking ability, required for the bilingual position.
- Diffuse customer escalations (customer save skills).
- Conduct outbound calls as required.

Education:
High school diploma, GED, or equivalent math and English skills required.

Physical Requirements:
Ability to work on a computer and utilize telephone systems as required.

Working Conditions:
- Professional office environment or remote location with the majority of work performed on a personal computer in a seated position.
- Overtime may be required to accommodate workload and emergency call out.
- Hours of operation can range from 8:00am to 6:00pm CT Monday-Friday (Subject to change with prior notification).

Job Types: Full-time, Contract

Pay: $17.00 - $18.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• energy: 1 year (Preferred)
• Oil & gas: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: Remote