Senior Business Analyst

About Us:

CALSTART is a mission-driven industry organization focused on transportation decarbonization and clean air for all.

For over 30 years, it’s been CALSTART’s mission to develop, assess, and implement large-scale, zero-emission transportation solutions to mitigate climate change and support economic growth. CALSTART works with businesses, organizations, governments, and communities to create real-life impact toward clean air and equitable access to clean transportation for all. CALSTART provides scientific, technical and policy support for regulatory development and clean technology and infrastructure acceleration.

About The Role:  

The Senior Business Analyst (SBA) in our SDLC team will be pivotal in translating complex policies and business requirements into detailed software requirements for program teams using Salesforce and related tools. This role bridges the gap between business needs and technical solutions, driving process improvements and ensuring software products align with organizational goals and policies. Additionally, the SBA will mentor and manage analysts, collaborating with stakeholders to develop strategic recommendations and strengthen relationships throughout project planning and execution. 

The SBA will work closely with internal stakeholders, including program teams, developers, QA teams, and project managers, to gather and analyze requirements. The SBA will create precise software documentation to guide development and facilitate user acceptance sessions, training, and demos. By providing vital insights and fostering strong stakeholder relationships, the SBA will ensure successful project execution, delivering high-quality software solutions that meet the evolving needs of our clients and stakeholders. 

• Analyze and Improve Processes:  Analyze policy, data, and metrics to identify bottlenecks and inefficiencies, propose improvement initiatives, and track implementation progress. 
• Identify opportunities for enhancing the SDLC, such as automating manual processes or optimizing workflows. 
• Collaborate with cross-functional teams to ensure successful integration of process improvements. 
• Requirements Gathering and Documentation: conduct in-depth interviews with stakeholders to document complex policies and business requirements. 
• Facilitate workshops and brainstorming sessions to gather insights and foster collaboration among program teams. 
• Create and maintain detailed process flow diagrams and requirement specifications. 
• Prioritize fostering a diverse and inclusive work environment. You will ensure that all business processes and system developments consider diversity, equity, and inclusion principles. 
• Stakeholder Coordination: Establish strong relationships with program teams, developers, QA teams, and project managers to ensure a shared understanding of project goals. 
• Coordinate with clients and external partners to understand needs, provide updates, and address concerns throughout the project lifecycle. 
• Handle communication and conflict resolution to maintain a positive and productive working environment. 
• Support Development and Testing: Translate business requirements into actionable software specifications in collaboration with the development team. 
• Assist in developing user stories, acceptance criteria, and test cases for comprehensive testing. 
• Support the QA team during testing, participate in defect triage, and validate that software meets business requirements. 
• Mentoring and Training: Champion best practices in process management and compliance within the organization. You’ll ensure that business processes adhere to legal standards and company policies, maintaining high levels of operational integrity and data security. 
• Provide guidance and support to junior analysts, fostering their professional development and business analysis skills. 
• Conduct regular training sessions and knowledge sharing to maintain high standards of work among the team. 
• Offer constructive feedback and coaching to help junior analysts overcome challenges and grow in their roles.  

• Experience and Expertise: 7+ years as a Business Analyst or similar role in software development or IT. 
• Proven ability to translate complex business requirements into detailed software specifications. 
• Strong understanding of SDLC and experience with Salesforce products or related SaaS tools. 
• Experience with project and task management software, Jira preferred. 
• Leadership and Mentoring: Experience mentoring analysts and ensuring high-quality deliverables. 
• Skilled in training sessions and software demonstrations for various stakeholders. 
• Technical and Analytical Skills: Proficiency in data analysis for decision-making and process improvements. 
• Strong analytical skills to solve complex business challenges. 
• Knowledge of business analysis methodologies and best practices. 
• User-Centered Design: Understanding of user-centered design principles for software requirements. 
• Collaboration and Communication: Experience working with cross-functional teams to achieve project goals. 
• Excellent communication and interpersonal skills for managing stakeholders. 
• Education and Certification:  Bachelor's Degree in a relevant field 
• Industry certifications in business analysis and Salesforce (e.g., CBAP, PMI-PBA) are highly valued. 

We understand that not everyone will match the above qualifications 100%. If your background isn't perfectly aligned but you feel you would be a great addition to the team, we'd love to hear from you.

We're a tight-knit team of world-class innovators, business minds, and change agents who believe passionately in our mission and put our team ahead of self. We are committed to the continued development and growth of our employees and invest in your success!

We care about your personal well being as much as your professional success and offer generous benefits to full time employees including: 100% company paid comprehensive health benefits for Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life Insurance, Retirement plan with generous company contributions, FSA for Health and Dependent Care, 3 weeks of vacation time in the first year of employment, 11 paid company holidays, paid sick time, paid family leave, and more!

Our inclusive environment focuses on making decisions based on merit without regard to race, color, hair texture, gender, religion, age, nationality, social or ethnic origin, sexual orientation, gender identity, gender expression, LGBTQIA+ status, marital status, pregnancy, disability, genetics, veteran status, or any other characteristic protected by law.

Please be aware of recruiting scams!

All legitimate communication from our recruitment team will come from an official calstart.org email address via email, we will not text you about a role you have not authorized interest in. CALSTART does not ask for any fees or personal information such as social security numbers or bank details during the recruitment process.