Campus Mail Clerk Entry

Pay Grade/Pay Range: $15.31

Department/Organization: 508503 - Campus Mail Service Center

Normal Work Schedule: Varies; some weekends and holiday hours required.

Job Summary: The Campus Mail Clerk Entry is the first step in the Campus Mail Clerk Job Family. Under moderate supervision, the Campus Mail Clerk is responsible for carrying out the services of the campus mail area.

Additional Department Summary: Campus Mail Service is charged with providing high-quality, cost-effective mail and package service to support the University of Alabama’s business operations and student population. Campus Mail has two operational centers. The Kirkbride Mail Center services University departments as well as Greek houses and operates the University of Alabama Fingerprinting and Passport Facility. The Campus Mail Service Center, located in the UA Student Center, provides student mail and package services, including all parcel lockers, and operates a retail shipping facility.

Campus Mail clerks are vital to Campus Mail operations. Mail clerks perform all aspects of mail and package handling, from receipt of the items from the carriers through delivery to the final recipient. All aspects of this position require the proficient use of various technologies, including multiple software systems, attention to detail and a high level of customer service.

Required Minimum Qualifications: A high school diploma or GED. Some general office, mail center, customer service, or sales clerk experience. Part of the Campus Mail Clerk Job Family.

Additional Required Department Minimum Qualifications: Must be able to work in a physical, fast-paced environment that involves continual lifting and lowering packages that typically weigh 25-35 lbs. Must have the ability to lift and carry heavy objects that could exceed 50 pounds. Must have the ability to lift and carry heavy objects that could exceed 150 pounds with assistance and the use of hand trucks.

Must have a valid U.S. driver's license. Must be at least 19 years of age at the time of hire and have and maintain an acceptable Motor Vehicle Report that is in compliance with University policies. Applicants under the age of 21 will have some driving restrictions.

Skills and Knowledge: Ability to read, write, add, subtract and follow verbal and/or basic written instructions. Basic computer and keyboard skills (data entry, portable data collection devices, etc.). Ability to use various resources including computer systems/software applications. Ability to learn the mail center's software systems (point-of-sale system, package tracking and storage, parcel locker system, etc.) within the first month of employment. Ability to learn the location of campus buildings, parcel lockers, offices, and mailstop locations within the month of employment. Ability to deal with the public in a respectful manner while providing exceptional customer service. Ability to work without consistent supervision and follow-up. Strong sense of urgency and a commitment to excellence.

Preferred Qualifications: One (1) year of experience in mail sorting, mail delivery, or mail processing. Advanced knowledge and experience providing high quality customer service. Basic knowledge of postal regulations and procedures. General knowledge of Microsoft Office software programs (Word, Excel, Internet). Basic knowledge of Campus Mail procedures, as well as hardware and software used in mail processing. Certified Passport Acceptance Agent.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases.