Job details

Campus Operations Program Manager

Snap Inc

is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are

Snapchat

, a visual messaging app that enhances your relationships with friends, family, and the world;

Lens Studio

, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses,

Spectacles

The Global Workplace Experience team includes Portfolio Management, Design & Construction Management, Workplace Operations and Global Food Service. The team mission is to build and operate a flexible global workplace that exemplifies Snap’s values, inspires teams to come together to think ambitiously and creatively. We balance the diverse needs of our employees and teams to collaborate and socialize, as well as concentrate independently. Our workplace supports safe, healthy and sustainable lifestyles and most importantly builds community.

We’re looking for a Campus Operations Programs Manager to join the Global Workplace Experience Team at Snap Inc! You will play a key role in the operations of our offices at our Headquarters in Santa Monica and surrounding LA sites. Working from our Santa Monica headquarters, you’ll support our team in building scalable programs to ensure the smooth and efficient operations of our headquarters campus. You will work closely with a large, outsourced vendor team, internal partners on Workplace Experience and several cross-functional teams such as HR, Procurement, Finance, Security, IT, executives, business leaders and EA’s. You will build relationships, programs and an operational rhythm that exemplifies Snap’s values: Kind, Smart and Creative.

What you’ll do:

Manage and Develop a Campus Excellence Program:

Be an ambassador of the overall workplace experience for all employees, ensuring Snap’s values and inclusive culture is translated into a welcoming and engaging workplace
Support the development of short- and long-term tactical plans and programs for the innovation of workplace amenities and services
Partner with Workplace Operations peers to seamlessly deliver new office spaces, post occupancy modifications and move management
Coordinate with internal Workplace Experience teams to deliver continuous, consistent communications to our offices and site leaders
Coordinate with internal teams to facilitate a variety of events to engage teams and drive exciting employee experiences
Develop scalable campus operations programs around parking and transportation management, environmental health and safety, event program management and execution, warehouse management

Technical Facilities Management and Engineering:

Partner with outsourced vendor support and other third party vendors to develop a preventative maintenance program and engineering team staffing strategy
Support the development of best in class engineering operating procedures around electrical shutdowns and outages, water shutdown and outages

Vendor Manager:

Partner with outsourced facilities vendor to develop an ongoing campus staffing strategy
Develop reporting, dashboards and other tools to ensure vendors are performing, meeting KPI’s and SLA’s
Lead a large and diverse onsite team in developing efficient, scalable processes and programs
Coordinate with and support outsourced facility vendor partners to ensure workplace services and programs are consistently delivered at a high standard
Manage vendor performance ensuring services are delivered in accordance with contracts and to agreed standards

Property Management & Property Development Liaison:

Partner with our Portfolio Management Team to negotiate and advocate for favorable operational lease clauses
Build strong relationships with property management teams to ensure best in class service, experience and cleanliness of the campus
Support ongoing campus development plans, ensuring construction, improvements and changes to the campus are executed without impact to our team members
Partner with Occupancy Planning and Portfolio Management team to translate ongoing operational needs, business teams requirements and preferences into long-term real estate strategies for the campus
Oversee vendor partners in managing onsite parking, bike parking, and other transportation related benefits for employees.

Knowledge, Skills, and Abilities:

Self-motivated work ethic with a sense of urgency in a fast paced environment
Extremely detail-oriented with exceptional organizational skills and attention to detail
Excellent communication and interpersonal skills with the ability to work with internal and external stakeholders
Someone who can work effectively on large-scale projects while simultaneously tending to often minute details and tasks
Self-starter, creative thinker, and solid decision maker.
Excellent written and verbal communication skills
Superior interpersonal skills to work with internal and external stakeholders
Ability to initiate and drive projects to completion with minimal guidance, and to work independently as well as collaboratively in a team environment
Ability to build relationships at all levels of the organization
A passion for Snapchat!
Ability to sell ideas and concepts
Experience utilizing workplace, facilities and space management systems preferred.
Experience with managing a facilities operations team preferred with knowledge of building systems, standard operating procedures and employee services.
Process driven individual with a proven track record of identifying gaps and implementing new processes

Minimum Qualifications:

Bachelors or equivalent years of experience
4+ years of facilities management experience with an emphasis on facilities, office management, workplace services, engineering management, customer service and event management
The role requires regular onsite work at a Snap Office Location

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office at least 80% of the time (an average of 4 days per week).

For CA based applicants:

The base salary range for this position is $115,000 - 165,000
This position is eligible for a discretionary performance-based
This position is eligible for equity in the form of RSUs

If you are not based in the same location(s) listed for this role and are open to relocation, we encourage you to apply to take advantage of our generous relocation policy.

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at

accommodations-ext@snap.com

Our Benefits

: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success

By Snap

Snap is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about th...

30 jobs

MATCH

Calculating your matching score...

FUNDING

Public

INDUSTRY

Computer Hardware Development

TEAM SIZE

5001-10000

LOCATION

Hybrid, based in Santa Monica, CA

DATE POSTED