Manager, Planning and Projects

■ MANAGER, PLANNING AND PROJECTS

(Hybrid - Primary Remote, Ottawa, ON)

CONTRIBUTING TO THE CMPA

Business Planning & Effectiveness provides centralized project management, evaluation and monitoring, operational and administrative support, and high level coordination of responsibilities within the Member Experience portfolio, with a specific focus on supporting the work of the Medico-Legal Services and Physician Support and Wellness departments.

POSITION OVERVIEW

The Manager, Planning and Projects plays a key leadership role in planning and executing projects, coordinating departmental planning and budgeting activities (including strategic initiatives and annual operational planning), and actively participating in quality and performance initiatives.  In addition, the Manager will work with Strategy and Program Management to ensure accurate and reliable data generation and reporting with respect to member facing activities, both within the Member Experience group and to Executive Services and Governance. The Manager provides appropriate analysis, sound recommendations and support to members of Member Experience senior management in relation to departmental initiatives and issues.

The Manager will lead a team of direct reports to promote and influence a member-focused, professional and ethical culture and work environment. 

POSITION ACTIVITIES

• Oversees the planning, design, implementation, and monitoring of corporate and strategic initiatives and projects undertaken by the Member Experience group.  Act as a project lead for cross-departmental and organization-wide initiatives including resourcing, budgeting and general project planning. Establishes project team structures and resource requirements. Works to establish and maintain healthy, collaborative relationships among project team members. Identifies and assesses risk.  Develops risk management plan including actions plans to mitigate risk. Identifies change management requirements and coordinates change management strategies to ensure successful project buy in from all impacted parties. Chairs or facilitates internal client and/or project meetings.
• In collaboration with the Special Advisor, Quality Improvement, initiates and manages quality improvement projects to ensure consistent, high quality service to members. Defines key performance measures and establishes associated frameworks and measurement systems
• Connects and builds networks with people leaders within the CMPA.
• Provides input to the development, and ensures the effective implementation, of the annual operational plan and strategies to meet the current and future business needs of the department.
• Coordinates collection and consolidation of departmental performance data for corporate quarterly reports. Based on departmental plan, conducts capacity analysis to establish goals and work priorities. Develops and implements business strategies and operational plans to meet the current and future business needs of the Member Experience Department. Performs departmental resource forecasting and workforce trend analysis
• At the department and project level, measures overall performance outcomes, analyzes and reports on performance outcomes to identify areas requiring improvement and ensuring operational effectiveness. Monitors and supports newly implemented improvements to ensure gains in performance are maintained.

• Mentors, motivates and provides direction, support and advice to direct reports in order to ensure a functional and effective team. Provides guidance and leadership to direct reports, manages their performance and provides regular ongoing feedback including the annual performance appraisal process.
• Acts as a back-up for, and provides support and guidance to direct reports who manage departmental projects.

• Performs other duties as required

EDUCATION AND EXPERIENCE

• Four-year Bachelor’s Degree plus professional designation equivalent to one additional year of education
• Designation or certification in Project Management or Process Improvement e.g. PMI, Six Sigma, an asset
• Minimum of ten years business experience in a legal or healthcare environment, preferably five years’ experience at the managerial level in the areas of project management and business planning or  performance measurement
• Strong change management and facilitation skills developed on a significant project or within a large organization
• Demonstrated knowledge of business process improvement and quality concepts, workforce management, performance management methodologies required
• People management experience required
• Experience managing projects, developing business cases, and analyzing and evaluating complex systems and solutions
• Demonstrated experience working with corporate data and synthesizing information into reports or briefs
• Strong Microsoft Word, PowerPoint, Excel and MS Project skills

SKILLS AND ABILITIES

• Ability to lead cross-functional teams, facilitate meetings and deliver presentations
• Broad knowledge of business process engineering principles, practices, methods and approaches
• Significant experience working with senior decision makers and a variety of stakeholders
• Ability to think strategically, problem-solve and be creative
• Extensive experience developing and implementing reporting strategies (dashboards, executive information systems and reporting templates)
• Sound knowledge and experience with project management methodologies and frameworks
• Proven business acumen. Experience developing business cases, and analyzing and evaluating complex systems and solutions
• Experience with resource forecasting and trend analysis
• Strong change management and facilitation skills developed on a significant project
• Strong organizational skills
• Excellent management and leadership skills, including the ability to foster a team environment
• Ability to multi-task, meet tight deadlines and to perform well under pressure
• Ability to understand the strategic level view and draw connections between organizational considerations and departmental factors is essential
• Excellent verbal and written communication skills in English

POSTING DETAILS

• Job Type: Regular full-time opportunity
• Salary Range: $129,500 - $150,600 – this role is classified as level 11
• Skill assessment: Selected candidates may be required to complete a skill assessment
• Location: Hybrid – Primary Remote Job. You can work from a home-based office the majority of the time within the provinces of Ontario and Québec, with regular on-site presence at the CMPA office (1-2 days per week). If you prefer, you can choose to work out of the CMPA office in Ottawa, Ontario near the beautiful Dow’s Lake. This position cannot be performed fully remotely. 
• Application Deadline: Monday, November 25, 2024 at 4:00PM EST

The CMPA is an equal opportunity employer and is committed to being responsive to those living with disabilities and strives to prevent and remove barriers to accessibility. The CMPA will provide support and accommodation in its recruitment processes to applicants living with disabilities. If you are invited to participate in an interview and have accommodation needs, please let us know.

Equity, diversity, and inclusion (EDI) is a key priority, and we actively strive to build a culture of inclusion where employees can be their authentic selves and are valued for their diverse experiences and perspectives.

We welcome and encourage candidates from diverse backgrounds and a variety of lived experiences to apply.