Product Manager

What we do

We’re fixing one of the most broken and costly pieces of the US healthcare system: medical billing.

Today, healthcare providers spend over $250B each year on administrative overhead just to get paid by insurance. Medical billing is expensive because it’s nuanced and hard - maybe ~100x harder than credit card payment processing - and because it’s traditionally done by armies of humans who track and manage complex rules and processes specific to individual insurance companies with little or no supporting software.

We’re rethinking medical billing from the ground up, building software backed by best-in-class data science (and, soon, a dash of machine learning) to automate much of this complexity so healthcare providers can get paid dramatically more easily and inexpensively.

We were in the Y Combinator W20 batch and have since been well funded by a world-class group of funds (8VC, First Round Capital, BoxGroup) + angel investors. We're now helping our customers treat opioid addiction, provide holistic care for women, lose weight, increase access to mental health care, and much more. This is such important and gratifying work; we can't wait for you to join our team and help support some of the most important innovation happening in healthcare today!

Our values

We spend at least as much time with our coworkers as we do with our closest friends + family - if we intend to do the most important + challenging work of our lives, it’s important that these folks energize us, support us, inspire us, and push us to do our best work. This is what you can expect of your teammates at Candid (in no particular order):

• We put our customers first

• We take care of each other and ourselves

• We anchor on outcomes and work relentlessly and creatively to achieve them

• We collectively prioritize building a diverse and inclusive workspace

• We believe humility is our greatest strength

• We are candid, kind, and committed

• We strive to be the most prepared person in the room

• We are truth seekers

We are an equal opportunity employer. We don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

What You’ll Be Doing

• You’ll be improving our existing product management practices building out new systems that will enable Candid to deliver great products and services

• You’ll be building and executing the product vision in close collaboration with Engineering and Design 

• You’ll be thinking about the macro-structure of the business and the product to identify gaps and generate new ideas

• You’ll be held accountable for business goals, and ensuring your partner teams are as well

• You’ll be creating rigorous reporting dashboards for visibility and accountability

• You’ll be capturing signal from the field and our customers to understand and prioritize user needs

• You’ll be responsible for communication about new feature customer rollouts to customers and internal stakeholders including company leadership and operations teams

Who You Are

• You have 4-5+ years of experience as a product manager

• You have experience building data-intensive products and applications 

• You ground your thinking in unit economics of the business

• You are data driven and can leverage it to provide insights and influence critical decisions

• You are low ego and high output

• You are outcome oriented, are an effective collaborator, and you bias towards action

• You know how to code or can read code, if you weren’t an engineer you can put yourself in their shoes 

• You may have led and scaled a successful product team or have been part of a fast growing engineering culture

• You may have experience working with healthcare or medical billing, or on the technical side of other highly regulated industries