Job details

Founding Customer Success/Support

About the job

Are you passionate about delivering exceptional customer service and eager to make an impact at a fast-growing startup?

Do you have experience as a recruiting coordinator and a strong desire to help customers achieve success?

At candidate.fyi, we’re on a mission to transform the hiring experience for both companies and candidates. Founded by brothers Kyle & Chris Connors, we’re a rapidly growing team, fully remote, and backed by investors like Storytime Capital and SuperAngel. We’re proud to support some of the best brands in the world, including Allbirds, GoPro, Discord, and Thrive Market.

As our first dedicated Customer Success/Support Specialist, you’ll be instrumental in delivering the world-class customer support that sets us apart. With a recruiting background, ideally as a recruiting coordinator, you’ll help our customers optimize their interview scheduling and processes using candidate.fyi’s innovative platform.

We’re a fast-growing company with a global customer base, so being available during east coast hours and providing fast responses is essential. This is an exciting opportunity for a self-starter to take initiative and pave the way as we build out our customer success function.

Responsibilities

As our Founding Customer Success/Support Specialist, you will:

Be the primary point of contact for our customers, particularly during onboarding and training, helping them maximize the value of candidate.fyi.
Deliver world-class customer support, providing fast responses and resolving issues efficiently to ensure a seamless customer experience.
Leverage your recruiting experience, to understand customer needs and help them improve their interview logistics and scheduling.
Build lasting relationships with clients by understanding their unique challenges and providing tailored solutions.
Collaborate with internal teams (product, engineering, and sales) to share customer feedback and advocate for customer needs that will drive product enhancements.
Be available during east coast hours to meet the needs of our global customer base and provide real-time support.
Take initiative and be a self-starter who helps define and shape our customer success processes as we grow.

Experience & Skills Required

1-2 years of experience in a client-facing role, with a preference for experience as a recruiting coordinator or in a talent acquisition role.
Exceptional communication skills (both written and verbal), with the ability to build relationships and maintain a calm demeanor under pressure.
Strong problem-solving skills, with a focus on providing helpful and creative solutions to customer challenges.
Located in east coast hours, with flexibility to support customers across global time zones as needed.
Comfortable learning new technologies and working in a fast-paced, evolving startup environment.
Self-starter mentality with a proactive approach to problem-solving and helping shape our customer success function.

Why You Should Work At candidate.fyi

Be the first dedicated customer success hire and shape how we support our rapidly growing customer base.
Join a fast-growing startup, founded by brothers Kyle & Chris Connors, with backing from Storytime Capital and SuperAngel.
Work with some of the world’s best brands, including Allbirds, GoPro, Discord, and Thrive Market, as we transform global talent operations.
Work directly with founders and leadership in a high-impact role, with opportunities for rapid personal and professional growth.
Enjoy remote work flexibility while collaborating with a talented, supportive team.