Job details

Enterprise Customer Success Manager Americas

Canonical is seeking an Enterprise Customer Success Manager to guide customers in the Americas through the adoption of their open-source solutions, ensuring satisfaction and helping them achieve their objectives.

Skills

Customer facing skills
Presentation skills
Knowledge of cloud and data centre technologies
Experience with Salesforce and Jira

Responsibilities

Onboard new customers and introduce them to our products
Elaborate and coordinate complex projects
Collaborate with Sales, Field Engineering and Support
Manage a portfolio of customers and identify growth opportunities
Serve as a customer advocate internally
Support customers through reactive ticket requests
Create campaigns targeting multiple customers

Benefits

Personal learning and development budget of USD 2,000 per year
Annual compensation review
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to various locations

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Canonical was created alongside Ubuntu to help it reach a wider market. Our services help governments and businesses the world over with migrations, management and support for their Ubuntu deployments. Together with our partners, we ensure that Ub...

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BENEFITS & PERKS

Dental Insurance

Performance Bonus

Paid Holidays

FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT