Technical Business Analyst

As a Technical Business Analyst at Capco, your primary responsibilities include analyzing client requirements, facilitating meetings to gather and evaluate user needs, and creating business requirement documents. You'll translate business goals into functional specifications while ensuring that the IT solutions developed meet those needs effectively.

To become a Technical Business Analyst at Capco, you need a Bachelor’s degree in a relevant field such as MIS, Computer Science, or Business, along with at least 3+ years of experience in a similar role. Proficiency in SQL and experience with ETL processes are essential, and having a background in financial services or energy is often desired.

At Capco, we foster an entrepreneurial spirit and a growth mindset. There are minimal bureaucracies, allowing you to pivot quickly into new opportunities, take on challenging projects, and accelerate your career trajectory. Continuous learning and skill enhancement are core components of the Capco culture, ensuring you remain at the cutting edge of the industry.

A Technical Business Analyst at Capco will work on a diverse range of projects that involve analyzing and optimizing client business processes, gathering and documenting user requirements, and supporting technology implementations across the financial services and energy sectors. Each project offers unique challenges and opportunities to significantly impact the client's business.

The work culture at Capco is highly collaborative, creative, and inclusive. Technical Business Analysts enjoy a flexible environment that encourages innovative thinking, teamwork, and open communication. Everyone is supported in sharing their ideas and experiences, promoting a sense of belonging and purpose within the team.

When gathering requirements, I adopt a structured approach that involves engaging with stakeholders through interviews and workshops to understand their needs. I actively listen and ask clarifying questions, document their inputs meticulously, and utilize industry-standard techniques to analyze and validate these requirements before finalizing them in business requirement documents.

I have over two years of experience utilizing SQL for data querying and manipulation, allowing me to efficiently handle large datasets. Additionally, I have implemented ETL processes to extract, transform, and load data from various sources, ensuring data integrity and accuracy before it's used for analytical purposes.

When faced with conflicting requirements, I prioritize open communication, facilitating discussions among stakeholders to understand their perspectives fully. By identifying common goals and addressing concerns collaboratively, I help guide the conversation towards a mutually beneficial solution, ensuring alignment on the project's objectives.

In my documentation process, I employ a combination of Agile and waterfall methodologies based on project requirements. I create clear use case documents and functional specifications that detail business needs, ensuring they are easily understandable for both technical and non-technical stakeholders, enhancing collaboration.

In my previous role, I led a project to streamline the client onboarding process. By mapping out the current workflow, identifying bottlenecks, and proposing new automation tools, we reduced the onboarding time by 30% while improving client satisfaction. This success was achieved through careful analysis and stakeholder engagement.

I ensure technical compatibility by closely collaborating with development teams during the project lifecycle, continuously validating functionality against business requirements. Additionally, I gather user feedback through testing phases to make necessary adjustments, ensuring the final product not only meets technical standards but also enhances user experience.

In client meetings or workshops, I see myself as a facilitator who encourages open dialogue and knowledge-sharing. My goal is to ensure that all voices are heard while I guide the group through structured agendas to maximize the productive exchange of ideas, leading to actionable outcomes.

In a previous project, I utilized data analysis to uncover trends in customer behavior. By analyzing usage patterns, I was able to recommend changes to product offerings that ultimately led to a 15% increase in sales, demonstrating the significance of data-driven decision-making.

I prefer using tools such as JIRA for requirement tracking and Confluence for documentation, as they provide excellent collaboration features and allow teams to maintain transparency throughout the project lifecycle. For visual representations, I often use Lucidchart or Visio to create flowcharts and wireframes.

I regularly read industry reports, subscribe to relevant newsletters, and participate in webinars and conferences. Networking with other professionals in the field also provides insights into upcoming trends and shifts, ensuring I remain informed and can apply this knowledge to my role as a Technical Business Analyst.