Capgemini Invent - Director – Commercial Transformation / Orchestrated Customer Experience - Life Sciences
Capgemini Invent - Director – Commercial Transformation / Orchestrated Customer Experience - Life Sciences
- 072466
Company Overview
As the digital innovation, consulting, and transformation brand of the Capgemini Group, Capgemini Invent helps CxOs envision and build what’s next for their organizations. Located in more than 30 offices and 10 creative studios around the world, its 6,000+ strong team combines strategy, technology, data science, and creative design with deep industry expertise and insights, to develop new digital solutions and business models of the future.
Capgemini Invent is an integral part of Capgemini, a global leader in consulting, technology services and digital transformation. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 270,000 team members in over 40 countries. The Group reported 2019 global revenues of EUR 14.125 billion.
Life Sciences Practice Overview
The Life Sciences industry is undergoing spectacular changes, impacted by patent expirations, patient empowerment, increased regulatory scrutiny, and stringent cost containment. While the industry continues to lower costs and consolidate, it is seeking new growth opportunities through innovation, diversification, and expansion in emerging markets. Capgemini Invent’s Life Sciences practice has partnered with leading pharmaceutical and biotechnology clients to help define and deliver their future state for more than 25 years. The dedicated team guides clients from strategy to execution across the value chain. The practice’s core focus areas are commercial and digital transformation, innovation, business agility, patient services, and patient experience.
Skilled across the product lifecycle, the team brings deep experience in early commercialization, product launch, brand growth, and lifecycle management. The team’s consultants help inspire change and transform organizations. Leaders in digital transformation, the team has helped clients establish innovation incubators, develop digital medicine strategies, enhance patient experiences, and identify new revenue sources.
- A consistent track record of 10+ years of Life Sciences expertise at an established management consulting and/or agency, brand marketing, or omnichannel team
- A strong focus on omnichannel leadership and growth for next gen customer engagements across the full life cycle of a life sciences brand and associated cross-functional teams including Strategy development, tech enablement, end-to-end customer experience and communication design, and advanced insight generation
- Experience collaborating with brand marketing, digital innovation and /or omnichannel, patient services, medical affairs, and business insights & analytics teams
The role and responsibilities include Business Development, Project Delivery, and Practice Building for Omnichannel/Orchestrated Customer Experience domain focus.
Product Management-based delivery and capability-building:
- Lead product management on behalf of clients:
o Lead Commercial Transformation engagements with large Life Sciences organizations.
o Invent and design new/improved digital customer experiences and develop digital customer engagement strategies. Lead the design of new digital capabilities, business processes, organizational designs, governance structures and measurement programs required to achieve growth, execute future state experiences and digital customer engagement strategies.
o Simplify and bring clarity to complicated situations, models and issues to create structured actions.
o Test insights and recommendations with senior management.
o Provide strategic oversight for or run projects from start-to-finish and drive blended teams of management consultants, experience designers, data analysts and technology implementation specialists to deliver according to plan (scope, quality and time).
o Mentor and coach others to deliver quality results and promote others' professional development.
- Contribute to capability-building for product management and Life Sciences practice:
o Proactively participate in North American recruitment, training and community-building.
o Be a visible member of the global community of practice.
o Provide leadership, mentoring and coaching for the team
Business Development:
- Proactively leverage personal business relationships to ignite conversations with new clients or buying centers
- Identify sources of new business opportunities, assemble appropriate internal resources for the pursuit, and drive sales and business growth
- Build network within the Capgemini group and educate other Business Units around the Customer Experience/Life Sciences practice offerings in order to support existing account expansion
- Drive proactive client proposals and RFP responses from initial brief to final presentations
- Cultivate and expand existing account relationships
Project Leadership and Delivery:
- Demonstrate strong consulting and advisory skills including analytical capabilities, ability to synthesize content and translate it into recommendations, results, financial models
- Drive blended teams of management consultants, experience designers, technology, data strategists, and implementation specialists to deliver according to plan (scope, quality and time).
- Contribute to the design of new digital capabilities, business processes, organizational designs, governance structures and measurement programs to meet client needs
- Simplify and bring clarity to challenging situations and data to create structured actions.
Project Management and Delivery
- Accountable for ensuring successful project delivery in concert with the delivery executive, including:
- Driving completion of services and deliverables, meeting or exceeding clients’ expectations of speed, quality, and budget
- Completing status reports
- Maintaining financials
- Leading client communication
- Onboarding and evaluating team resources
- Exhibits a strong ability to handle multiple demands with a sense of urgency, drive, and energy
- Collaborate with team and clients to define long-term vision, goals, and strategies
- Demonstrate strong consulting and advisory skills including analytical capabilities, ability to synthesize content and translate it into sound recommendations and results
- Lead or be a team member of Life Science transformation projects with large client organizations
- Accountable for ensuring the accurate reporting of personal and project team productivity (e.g., utilization rates)
- Simplify and bring clarity to complicated situations, models, and issues to create structured actions and recommendations
- Test and present insights and recommendations to clients
- Demonstrate ability to drive blended teams of management consultants, junior team members, technology specialists, data analysts, and implementation specialists to deliver according to plan (schedule, scope, quality, and budget)
- Mentor and coach others to deliver quality results and promote others' professional development
- Demonstrate proficiency in using appropriate tools for the analysis of data (e.g., Excel, SAS) and the communication of insights and recommendations (e.g., PowerPoint, Word)
Building Our Brand
- Support the development of thought leadership and innovative offerings as they relate to Orchestrated Customer Experience, Omnichannel Value, Future of Life Sciences Marketing
People Development
- Take a lead role in expanding and strengthening the team through recruiting, training, and community-building
- Drive the upskilling of the Life Sciences team members on topics related to Omnichannel Marketing, Orchestrated Customer Experiences
- Provide mentoring and coaching for junior team members to support continuous professional development
- Responsible for assessing performance in consultation with the leadership team
Desired Skills and Experience
- Prior experience working with Life Sciences Sales and Marketing Clients
- 10 years of proven experience in managing the successful delivery of Life Sciences- or Healthcare-related projects across multiple clients
- Consistent track record of leading and handling both large and small teams
- Proven track record of core consulting skills, including meeting and workshop development and management, deck writing, storyboarding, inductive/deductive reasoning, client interviewing, issue analysis, data analysis, process design and change management
- Highly structured and conceptual approach coupled with strong quantitative and analytical problem-solving competence
- Ability to communicate complex ideas clearly at a management level, with excellent written and oral presentation skills
- Experience with client relationship management
- Exceptional interpersonal and collaboration skills within a team environment
- Demonstrated leadership, poise, and ability to interact with executive level clients
- Reside within or be able to relocate to one of the three Capgemini Invent locations listed above
- Willingness to travel frequently, up to 75% as necessary
- Undergraduate degree required; PharmD, MBA, or applicable master’s degree with a concentration in Marketing, Healthcare, Pharmaceutical Sciences, Healthcare Technology, etc. highly preferred
- Legal authorization to work in the U.S. in an unrestricted manner that does not now or in the future require sponsorship of a visa
Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we
would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the
wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority,
performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary
range for the tagged location is $182,900 - $221,520.
This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and
any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant: http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Capgemini US LLC and its U.S. affiliates are EEO/AA employers. Capgemini conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, gender identity/expression, disability, citizenship status, genetics, or status as a Vietnam-era, special disabled and other covered veteran status. Capgemini is a Drug-Free Workplace employer.
Click the following link for more information on your rights as an Applicant: http://www.capgemini.com/resources/equalemployment-opportunity-is-the-law
At Capgemini Invent, we bring together a diverse collective of disruptors, change makers, and movers and shakers with diverse backgrounds, skills, and passions – forming an innovation and transformation powerhouse that empowers you, our clients, a...
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