Service Delivery Manager

Job Title: Delivery Executive - Service Delivery ManagerLocation: Seattle, WASummary:Service Delivery Manager for QSR client leading global IT support team for their restaurants.Key Responsibilities• Lead Service delivery management and provide flawless end user support for IT Support for a QSR client.• Ensure timely response and resolution of support requests and incidents within agreed upon service level agreements.• Implement and standardize IT support policies, procedures, and customer concerns.• Update and maintain IT Assets, Software, Documentation, Processes, Communications, Vendors, Credentials, and Technology Solutions.• Collaborate with third-party vendors and services providers to address technical issues.• Continuously review team performance and improve processes and procedures.• Act as a crucial point of contact between our distributed team and clients, providing customized solutions based on their specific needs.• Provide technical support for hardware, software, applications, and related technologies.• Verify system functionality and follow up on service requests to ensure resolution.• Collaborate with global teams to prioritize technology and ensure compliance with company standards.• Manage business and IT collaborators.Required Skills:• 5 to 7 years of experience leading IT support for retail/QSR segment.• Proficient in Point of sale system like Oracle.• ITIL certification/experience preferred including ITSM tools like ServiceNow.• Experience with automation using RPA and GenAI good to have.• Excellent leadership and collaboration skills.Life at CapgeminiCapgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:• Healthcare including dental, vision, mental health, and well-being programs.• Financial well-being programs such as 401(k) and Employee Share Ownership Plan.• Paid time off and paid holidays.• Paid parental leave.• Family building benefits like adoption assistance, surrogacy, and cryopreservation.• Social well-being benefits like subsidized back-up child/elder care and tutoring.• Mentoring, coaching and learning programs.• Employee Resource Groups.• Disaster Relief.About Capgemini EngineeringWorld leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry.DisclaimerCapgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.#J-18808-LjbffrOriginal job Service Delivery Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.