Job details

Graduate Software Engineer - Customer Engineering

The company

Capital Markets Gateway LLC. (CMG) is a financial technology firm, uniquely focused on the equity capital markets (ECM), connecting investors and underwriters via a collaborative network. Launched in 2017 by a team of ECM practitioners, CMG has completed two successful fundraising rounds and is backed by a group of the world’s most prestigious financial institutions such as Goldman Sachs, J.P.Morgan, UBS, and Barclays to name a few. The CMG platform is currently relied upon by nearly 135 buy-side firms representing $40 trillion in AUM and 17 global investment banks.  For more information, please visit www.cmgx.io.

About the team

The CMG Customer Engineering Team is responsible for customer onboarding, enablement, and technical software support. Sitting between product, engineering, and sales, the Customer Engineering team must be multifaceted to meet the needs of every relationship.

You are

A critical thinker who enjoys not just the implementation of solutions, but also understanding the problem, working with others to find the best outcome, and formulating the path forward. You enjoy collaborating, pairing, and sharing knowledge across domains. You have an itch to understand the complex technical details of application functionality, while also gravitating toward business application and customer interaction.

The role

CMG’s clients are complex and sophisticated financial institutions. Your role will be to help integrate these clients with CMG’s products and services by working directly with engineering and business stakeholders, both internally and externally. You will be responsible for working collaboratively with the client’s development teams to educate, guide, diagnose, and troubleshoot. You will work creatively to find technical solutions to business problems. You’ll join our talented team in Brno and will be immersed in CMG’s extraordinary culture. We will give you time and guidance to get onboarded into the role.

Responsibilities

Develop in-depth knowledge of the CMG platform to support a wide range of client inquiries
Handle customer support inquiries via various communication channels (email, chat, phone) leveraging HubSpot’s ticketing system
Monitor for, diagnose, and resolve customer issues, thinking creatively about workarounds or alternative solutions if a direct feature or workflow is not readily available
Provide support for our API products and address API-related customer queries
Created onboarding materials, including integration diagrams
Thoroughly document support issues and escalate where necessary
Deliver excellent customer service, driving high levels of customer satisfaction
Develop insights on client pain points and opportunities and work collaboratively across internal teams to influence CMG’s product direction
Remain flexible and positive in the face of challenges

Skills & requirements

A degree in Computer Science
Exceptional communication skills in English (min. C1, both written and verbal) and the ability to interact with a wide range of audiences
Desire to learn CMG’s architecture and best practices (e.g REST APIs, GraphQL, Object Versioning, Error Handling, Access Control, Identity Management)
Desire to learn customer support-related toolings such as HubSpot, Jira, MixPanel, Pendo, and Microsoft Office
Basic knowledge of Python or similar programming language
Ability to influence both technical and business audiences to improve the product by identifying and documenting enhancements
Curiosity and desire to learn quickly and develop domain knowledge
Keen analytical and problem-solving skills
Ability to multi-task balancing simultaneous customer issues
Comfortable working in a collaborative, fast-paced team environment

Nice-to-have:

Basic knowledge of REST APIs
Knowledge of PowerBI, DataDog, and GraphQL
Experience working with business analytics
Time flexibility to occasionally cover non-peak hours
Entrepreneurial mindset
Positive, “get-stuff-done” attitude

What we offer

Unlimited vacation
Meal vouchers paid in full by the company
Multisport card contribution
Pension contributions
Language courses
Bi-weekly team lunches provided by the company
Tech courses and conferences
Top-of-the-line MacBook
Company team-building events
Flexible working hours and the possibility to work from home
Newly renovated office in central Brno, opposite Hotel Barcelo

We celebrate diversity and are committed to creating an inclusive work environment. CMG is an equal opportunity employer.

Average salary estimate

$50000 / YEARLY (est.)

min

max

$40000K

$60000K

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What You Should Know About Graduate Software Engineer - Customer Engineering, Capital Markets Gateway

At Capital Markets Gateway LLC (CMG), we are seeking a motivated Graduate Software Engineer - Customer Engineering to join our thriving team in Brno. CMG is a pioneering financial technology firm that uniquely connects investors and underwriters in the equity capital markets (ECM). You'll play a vital role in bridging the gap between our sophisticated clients and our innovative platform, working directly alongside product, engineering, and sales teams. If you're someone who enjoys problem-solving, collaborating with others, and diving deep into the technicalities while connecting them to real business applications, this is the perfect opportunity for you. Your day-to-day will involve onboarding clients, diagnosing their technical challenges, and creatively building solutions tailored to their needs. We encourage flexibility in thinking to navigate through complex client inquiries, using tools like HubSpot, JIRA, and more. Not only will you help clients utilize our products effortlessly, but you'll also document insights that could drive CMG's product direction forward! You’ll enjoy a vibrant company culture, strong support for your professional growth with various tech courses, and plenty of opportunities for collaboration. With unlimited vacation, meals on us, and a possibility to work from home, you'll find balance here while doing impactful work. So, if you've got a degree in Computer Science and a desire to learn and grow in the world of fintech, we want to hear from you! Join us at CMG – where your contributions will influence the future of ECM technology.

Frequently Asked Questions (FAQs) for Graduate Software Engineer - Customer Engineering Role at Capital Markets Gateway

What does a Graduate Software Engineer - Customer Engineering do at Capital Markets Gateway?

As a Graduate Software Engineer - Customer Engineering at Capital Markets Gateway (CMG), you will work closely with our clients to integrate and support their use of our cutting-edge ECM platform. Your role involves onboarding clients, troubleshooting technical issues, and providing stellar customer support. Additionally, you'll contribute to improving our product direction by gathering insights on client pain points and opportunities.