Job details

Complaints Officer

Capital on Tap is on a mission to support small business owners through an all-in-one business credit card and spend management platform. They are seeking a proactive Complaints Officer to manage and resolve customer complaints.

Skills

Strong verbal and written communication skills
Attention to detail
Customer service
Self-motivated
Understanding of FCA regulations

Responsibilities

Manage and resolve customer complaints across multiple channels
Deliver friendly and helpful customer service
Take full ownership of the complaints process
Ensure compliance with FCA guidelines
Lead initiatives to improve complaint handling

Benefits

Private Healthcare including dental and optician services
Worldwide travel insurance
Anniversary Rewards
Salary Sacrifice Pension Scheme
28 days holiday plus bank holidays
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
Free drinks and snacks

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Capital on Tap Glassdoor Company Review

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4.9

CEO of Capital on Tap

David Luck

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By Capital on Tap

Founded in 2012, Capital on Tap is on a mission to help small businesses thrive. We believe small business owners are the foundation for growth in our economy, and yet today’s banking system has left them behind. We have partnered with over 40,000...

11 jobs

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FUNDING

Growth

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Banking & Lending

TEAM SIZE