Lead UI/UX Designer - Enterprise Design - job 3 of 7

West Creek 3 (12073), United States of America, Richmond, VirginiaRead the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.Lead UI/UX Designer - Enterprise Design As a Lead UI/UX Designer on the Servicing Experiences design team, you'll be responsible for driving the Assistance body of work, which is focused on providing ML-driven assistance to customers through search, help and conversational experiences. You'll work with Product, Tech, Research, and Data Science to define product strategies and guide a design team in the delivery of work against those strategies. You'll be a steadfast advocate for our customers, ensuring that their needs are incorporated into every phase of the design and delivery process, and you'll be responsible for ensuring that experiences delivered meet our high bar for experience quality.The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.ResponsibilitiesAs a lead and maker, you'll handle responsibilities including:Strategy & PlanningCollaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience.Advocating for the customer through human-centered design methods, including discovery, research, whiteboard sessions, and user testing.Championing prioritization of design-centered product enhancements grounded in research and analysis.Working with partners and teams across various geographies.Embracing and advocating for an experience mindset - this is as important to the work as the results.Discovering & DeliveringSupporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities.Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams.Driving end-to-end product design by:Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends.Framing problems, defining insights, and designing new methodologies/practices to serve customer needs.Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes.Planning and facilitating workshops with internal and external stakeholders to align with business needs.Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines.Storytelling through business acumen and presenting visual concepts to various stakeholders.Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues.Basic QualificationsAt least 5 years of experience with UI and UX design.Preferred QualificationsMaster's Degree in design or business.Experience designing for cross-channel experiences.Experience working with a variety of business partners and delivering outcomes.Familiarity with design and prototyping tools, such as Figma.Experience designing experiences powered by machine learning.Familiarity with working and contributing to an established design system.At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations.New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, Design.This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.#J-18808-Ljbffr