IT Support Specialist

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. 

Are you passionate about providing exceptional IT support and ensuring smooth operations within a dynamic environment?

Join our team at Capital.com as an IT Support Specialist, where you'll play a crucial role in managing user requests and maintaining our IT infrastructure. From preparing user equipment to administering internal services, you'll be at the forefront of ensuring seamless technical operations. If you thrive in a fast-paced environment and have a knack for troubleshooting technical issues, we want to hear from you!

• Receiving and handling user requests in the scope of IT support
• Preparation of user equipment, diagnostics of the technical condition of the equipment before sending it for repair
• Creating user instructions and keeping them up to date
• Access granting to internal services/applications
• Administration of the corporate messenger and mail system
• Keeping and maintaining IT Assets inventory
• Asistance in device management

• Strong interpersonal skills
• Confident knowledge of the PC hardware, software and various OS
• Responsible attitude to assigned tasks, attentiveness
• Practical experience in managing global corporate IT systems (Google workspace, Mobile device management solutions - like Manage Engine, Identity providers - like Okta)
• Excellent problem-solving skills and ability to diagnose and resolve technical issues
• Strong communication skills, both written and verbal
• Experience in a self-driven role within a technology-focused organization

• Knowledge of networking concepts (LAN/WAN, DHCP, DNS, etc.)
• Understanding of ITIL
• Experience with Jira/Confluence
• Proficiency in Mobile Device Management (MDM) and identity providers like Okta

• Performance Review
• Hybrid working model
• 22 days paid annual leave
• Flex-bens platform with 180 BGN budget per month
• Volunteering Programme
• Workation

Be a key player at the forefront of the digital assets movement, propelling your career to new heights!

Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.

Work alongside one of the most brilliant teams in the industry.