Job details

Partner Success Director

CaptivateIQ is the leading Sales Performance Management solution, recognized by Forrester and G2, and trusted by customers including Affirm, Gong, and Figma. With solutions for Sales Planning and Incentives, we help revenue teams automate processes, hit revenue targets, and adapt with business change, ultimately driving efficient growth. It's time to rethink ROI - your return on incentives - with CaptivateIQ.

With backing from Sequoia, Accel, ICONIQ, Sapphire Ventures, and other leading investors, CaptivateIQ is on a mission to enable every company to improve their return on incentives and sales planning.

Come and see why Glassdoor and Comparably have recognized CaptivateIQ as a best place to work!

About the Role:

As the Partner Success Director, you will play a critical role in building the partner success function from the ground up. We are developing a world-class partner program from the ground up, and you will be a foundational member of our growing team. It will require somebody with a builder mentality who is willing to roll up their sleeves and manage both tactical and strategic priorities. Reporting to the VP, Alliances & Growth, you will be responsible for the overall partner experience, including developing the partner enablement framework, establishing performance metrics, managing partner escalations, and acting as the voice of the partner within the organization. You will have the opportunity to shape the direction of partner engagement and success, as well as collaborate closely with internal teams like enablement, services, customer success, and product.

Responsibilities:

Partner Success Framework:
Develop and implement a comprehensive partner success framework for enabling and supporting partners, from onboarding and education to ongoing performance management and post-sales engagement.
Work with the enablement teams to build out a partner enablement framework that includes onboarding, training, certifications, and continuous education programs designed to empower partners to sell, implement, and support our solution effectively.
Drive accountability for partners through clear performance metrics, goals, and regular check-ins to ensure they are aligned with our strategic objectives.

Post Sales Management:
Own the post-sales motions, developing relationships with key partner stakeholders, creating processes for smooth post sales transitions, and ensuring high levels of partner and customer satisfaction.
Work closely with the Customer Success and Services teams to ensure that partners are successfully implementing and adopting the product.
Optimize partner engagement post-sale by creating strategies to maintain ongoing relationships with partners after the initial sale, ensuring continued alignment, retention, and growth opportunities.

Partner Experience:
Own the partner experience, defining the partner journey from start to finish, ensuring a smooth and valuable experience at every touchpoint.
Act as the post-sales escalation point for partners, collaborating cross functionally to manage complex issues, ensuring timely and satisfactory resolutions.
Serve as the voice of the partner within the organization, gathering insights, feedback, and pain points from the partner community to inform product development, strategy, and customer success initiatives.

Cross-Functional Collaboration:
Collaborate with internal teams, including Enablement, Services, and Customer Success, to ensure that partners receive the right level engagement, and to increase the partner effectiveness in delivering customer success

Requirements:

8+ years of related experience in partner success, partner management or a related field
Sales Performance Management (SPM) experience is preferred
Proven experience in building and scaling partner success or partner enablement as a new function with autonomy and accountability
Ability to lead cross-functional teams and drive accountability across internal and external stakeholders
Understanding of partner business models and their enablement needs, including partners that build products, deliver services and resell software
Strong experience in escalation management and resolving complex partner issues
Desire and ability to develop high-level strategies and roll up sleeves to implement them.
Excellent interpersonal and communication skills for effective collaboration with both internal teams and external partners
Self-motivated, proactive team player who can make quick decisions and thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders
Senior-level critical thinking, program management, and execution skills
Minimal travel

Benefits:

(US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
One time work from home stipend & annual stipends for professional development and caretaking
Virtual team lunches to keep you connected
(US-ONLY) 401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent

Notice for Prospective Candidates:

Only emails from @captivateiq.com should be trusted.

We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:

Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.
Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.
Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.
Ask candidates to make a payment in order to be considered for a position.
Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.
Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.

$230,000 - $230,000 a year

The OTE range represents the minimum and maximum of the OTE range for this position. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our OTE is just one component of CaptivateIQ's competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

CaptivateIQ participates in E-Verify, web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States

CaptivateIQ Glassdoor Company Review

4.5

CaptivateIQ DE&I Review

4.4

CEO of CaptivateIQ

Mark Schopmeyer and Conway Teng

Approve of CEO

Average salary estimate

$230000 / YEARLY (est.)

min

max

$230000K

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What You Should Know About Partner Success Director, CaptivateIQ

Welcome to CaptivateIQ, where we're leading the charge in Sales Performance Management solutions! We’re on the lookout for a dynamic Partner Success Director to join our remote team in North America. In this pivotal role, you'll help build our partner success function from the ground up. If you're someone who thrives in creating frameworks and establishing key performance metrics, we want to hear from you! As a foundational member of our team, you'll work directly with the VP of Alliances & Growth and have the chance to shape how we engage and support our partners. You’ll be responsible for everything from developing a comprehensive partner enablement framework to ensuring high levels of partner satisfaction. Get ready to roll up your sleeves and dive into both tactical and strategic priorities! Your experience in partner management will be crucial in developing relationships with key stakeholders and smoothly transitioning post-sales processes. Not to mention, you'll act as the voice of our partners within CaptivateIQ, helping us understand their needs and feedback to inform our strategies. Collaborating with internal teams will be key to ensuring that our partners can deliver exceptional customer success, so your interpersonal skills are vital. Join us as we strive for excellence and take your career to new heights with CaptivateIQ! This is an exciting opportunity to not just excel in your role, but also to contribute actively to our mission of rethinking ROI in the incentive space.

Frequently Asked Questions (FAQs) for Partner Success Director Role at CaptivateIQ

What are the responsibilities of a Partner Success Director at CaptivateIQ?

As a Partner Success Director at CaptivateIQ, you'll be responsible for developing and implementing a comprehensive partner success framework. This includes onboarding and education, managing partner escalations, and driving accountability through performance metrics. You will own the partner experience from start to finish, ensuring a smooth interaction at every touchpoint.