Care Coordinator/Front Desk (Hospitality) - Williamsburg & Park Slope

Care Coordinator/Front Desk

Great News! The Nation’s Top Physical Therapy Practice (that’s us!) is looking for lifetime members to join our unconventionally passionate family. Our Mission is to get New Yorkers back to life.

How do we do that? With our five-star customer service in Physical/ Occupational therapy and human interaction.

What you will be doing?
As a Care Coordinator you will provide amazing customer service for patients from their first interaction through their last. You are the first and last impression for our patients and must perform the following tasks to the highest standards:

• Make our patients feel welcomed and valued, while also controlling the flow of the appointment.
• Respond to all patient phone calls and emails within 2 hours and always within 24 hours.
• You will guide our patients entirely through our out-of-network experience.
• Greet all patients who enter the clinic with a smile.
• Demonstrate a high level of customer service at all times.
• Follow the company SPEAR-IT values; Service, Passion, Empathy, Accountability, Respect, Integrity, and Teamwork.
• You maintain a high copay collections rate.
• You show up ten minutes early and you understand the urgency behind our patient’s need for help and healthcare
• You enter patient data with a high accuracy rate.

What are we looking for?

• No experience required!
• Someone who is hospitable, welcoming, and team-oriented
• You have a passion for helping others
• Great communication skills and a friendly personality
• You have great attention to detail
• Self motivated and have a willingness to go above and beyond
• You enjoy seeking out an opportunity to make an impact daily and connecting with people
• BA/BS degree preferred, not required

What will you get from us?

• Paid Training
• Leadership Development with Spear Future Leaders Program
• Medical, Dental, and Vision Benefits, 401K, Commuter Benefits, Paid Time Off (PTO) and Paid Holidays FSA/HSA
• Discounted gym memberships, pet insurance, and select cellphone carriers
• Employee Discounts to special events like Broadway shows, movies, hotels, theme parks, etc.
• Company Events

Salary $16-$22 /hour