Care Navigator

As a Care Navigator at Sollis Health, you will work closely with the medical team to help coordinate all aspects of our patient's medical care. The healthcare system can be very difficult to navigate and with your help and advocacy, our patients will look to you for guidance and support every step of the way. This includes scheduling appointments with specialists, coordinating a hospital discharge, etc.

This role is Full Time and remote.

Responsibilities

• Working closely with patients to understand their needs and help to find them the best care based on their medical condition
• Coordinating physician referrals for patients who need to see specialists (i.e. cardiology, OBGYN, internal medicine, urology etc.) inside and outside of the Sollis medical partner's network
• Coordinating requests for private nursing, hospice, and other external care needs
• Collaborating with physicians, nurses, and other disciplines involved with care of the patient to foster a coordinated approach to care planning
• Preventing delays in patient care by communicating barriers to leadership for resolution and trending
• Researching and facilitating connections with new medical partners, healthcare facilities and services as needed
• Updating patient records in our Athena Health and CRM (Salesforce)
• Sending medical records as needed to our patients' physicians
• Providing a high-quality patient experience to all Sollis Health members
• Partnering with Sollis' sales and operations team to suggest process improvements and care coordination
• Performs related duties as required

Experience

We believe extraordinary people come from a variety of backgrounds, but ideally we would expect that you have:

• Associates degree required; Bachelor degree and above strongly preferred
• 2+ years of administrative, coordinator, front desk or related experience required
• Previously have worked in operations within an urgent care practice, concierge physician office, medical dept or hospital division strongly preferred
• Previous experience using a CRM, EHR and/or tracking database required

Skills

To be successful in this role, candidates will demonstrate the following:

• Exceptional organizational and project management skills
• Excellent communication skills and the ability to work cross-functionally among departments and teams
• Ability to think and work independently, effectively, and efficiently
• Ambitious, strong work ethic, and open to new ideas
• Looking for a challenging opportunity to help build the operations of a growing business

Comp & Benefits

Our people are our greatest asset, so we designed a comprehensive compensation and benefit package that matches. Some of our offerings include:

• Excellent benefits, including healthcare, dental, vision
• 401K with 3% match
• Generous PTO, Sick Time and Observed holidays
• Free Sollis Health membership for you and your eligible family members
• Employee stock options offering
• Annual professional development allocations
• Modern, elegant, and high-end work environment
• Flexible schedule

Range: $30-$35/hr