Hris analyst

PURPOSE :Supports the development, implementation, and maintenance of data within Enterprise Resource Planning system (ERP), Human Capital Management system (HCM) and / or Human Resources Information System (HRIS).Responsible for studying and leveraging related system requirements and solutions; designing integrated models; writing documentation;completing cost-benefit analyses.ESSENTIAL FUNCTIONS :Maintains systems by maintaining data integrity; identifying, researching, and analyzing problems; implementing improvements;updating training manuals, user guides, and system tables, codes, and security profiles; researching data discrepancies (auditing).Troubleshoot systems problems, identify cause of problems, work with appropriate group to correct problem. Maintain communications with technical counterparts to guide the issues to cross-functional resolution and adopt best practicesProvides information and reports by collecting, analyzing, and summarizing data and trends; designing and preparing reports.Protects organization value by keeping information confidential; cautioning others regarding potential breachesValidating solutions by completing acceptance-testing and document according to standards.Assists in identifying solution requirements by conferring with unit managers and operators; analyzing processes and operations;clarifying solution objectives; establishing specifications.QUALIFICATIONS :Education Level : Bachelor's Degree OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.Preferred Qualifications• PeopleSoft functional knowledge of 9.0 or higher• Ability to work directly with IT to outline business requirements and testing cycles• Project management experience and to manage key deliverables independently• Able to work on day to day transactions and support the team when necessary• Experience with ServiceNow and SLAs around ticketing systemKnowledge, Skills and Abilities (KSAs)• Excellent communication skills both written and verbal.• Intermediate to advanced excel skills.• Highly proficient in Microsoft Office programs.• Ability to solve problems and present several options for resolution.• Ability to effectively present information to all audiences.• Ability to comprehend, analyze, interpret complex data.• Ability to respect and handle confidential information.• Previous experience with ERP System.• Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.DepartmentDepartment :Equal Employment OpportunityCareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.Last updated : 2024-08-07