Remote - Enrollment Specialist - Sales

As a Remote Enrollment Specialist at CareHarmony, your main responsibility involves educating and enrolling patients in our Medicare-sponsored care coordination program. You'll engage with patients telephonically, helping them understand the benefits of the program and tailoring your messaging based on their unique health concerns. Your role requires strong sales acumen, as you will encounter various objections that you'll need to overcome, all while maintaining a patient-focused approach.

To qualify for the Remote Enrollment Specialist role at CareHarmony, you will need at least an associate degree or higher. Additionally, possessing sales experience and demonstrated adaptability in a high-volume sales setting is crucial. You should be able to thrive under pressure, engage in high call volumes, and communicate effectively over the phone while managing various software platforms. Empathy and a patient-focused mindset are also essential qualifications for this position.

At CareHarmony, career growth opportunities are plentiful for Remote Enrollment Specialists. Many team members experience promotions at a faster rate than the industry average, thanks to our supportive environment that encourages internal movement. By excelling in your role and showcasing your skills, you can expect to advance quickly within our organization and take on new challenges.

The compensation for a Remote Enrollment Specialist at CareHarmony consists of an hourly wage plus commissions. This structure allows you to control your earning potential based on your performance. The more enrollments you successfully close, the higher your hourly rate, along with increased commissions, you're able to earn, making this role particularly exciting for motivated individuals.

CareHarmony offers a comprehensive benefits package for Remote Enrollment Specialists, including core medical, dental, and vision coverage, a 401(k) plan with company matching, paid holidays, paid time off (PTO), and sick time off (STO). Our commitment to employee well-being is evident in the allowance of flexible remote work while having access to critical support and resources when needed.

When addressing your sales experience, focus on specific examples where you successfully engaged with potential customers, overcame objections, and closed deals. Relate your experience to the Enrollment Specialist role by highlighting your ability to build rapport, tailor messaging, and meet enrollment targets sustainably.

To answer this question effectively, emphasize your approach to listening attentively to the objections, empathizing with the patient's concerns, and providing clear, factual responses that align with their needs. Share an example where you successfully turned an objection into a positive outcome.

When discussing how to educate patients, highlight your ability to simplify complex medical terminology into relatable terms. Emphasize tailoring your discussions based on the patient’s unique situation and employing a friendly tone that encourages open dialogue.

To maintain high call volumes without sacrificing quality, discuss your time management techniques, organization skills, and the importance of setting a clear objective for each call. Mention the balance between efficiency and building rapport with patients to maximize effectiveness.

Offer a specific scenario where you translated a complex idea into a clear, engaging explanation. Highlight how your communication skills led to positive outcomes, such as helping a client understand a new product or a colleague grasp a challenging concept.

Discuss your prioritization methods, focusing on tools or techniques, such as to-do lists or digital project management software, that assist in organizing tasks based on deadlines and urgency. Mention your ability to pivot when unexpected challenges arise.

Address your familiarity with data entry and management systems. Give examples of your experience using software, such as Microsoft Office, and the importance of accuracy in handling patient information, enhancing both the enrolment process and patient experience.

When explaining your approach, emphasize the importance of active listening, demonstrating empathy, and finding common ground in conversations. Provide examples of how these strategies have led to successful enrollments.

Discuss your alignment with CareHarmony’s mission and values, and your desire to contribute to improving healthcare access for patients. Share insights about their programs and how your skills can help promote their impactful initiatives.

Talk about your methods for de-escalating challenging situations, such as remaining calm, actively listening to the patient's concerns, empathizing with their feelings, and working collaboratively to find solutions. Highlight the significance of maintaining professionalism even in tough interactions.