Join us to Improve Health Equity for 5 Million People!
CareMessage is the Health Equity engine of the United States. Our mission is to leverage technology to improve health equity for people from low socioeconomic backgrounds, with a core focus on the safety-net organizations that serve them best: federally qualified health centers (FQHCs), free and charitable clinics, Indian Health Service (IHS) health facilities and Native American-focused health centers. The CareMessage platform allows healthcare organizations to communicate with patients at scale, prompting patients to action via technology-enabled solutions designed to increase access to care, improve clinical outcomes and address social drivers of health.
Nationally, CareMessage is proud to work with over 400 customers in 43 states. Since 2013, safety-net organizations have leveraged CareMessage to reach over 17 million low-income patients with over 350 million text messages.
Founded in 2012 at Stanford University, CareMessage has raised over $35 million from Google.org, William K. Bowes Jr. Foundation, Pershing Square Foundation, Y Combinator, Schmidt Futures, Twilio.org, Direct Relief, Biogen, and many more.
The CareMessage team is looking for a Customer Success Manager who is excited about working with an innovative team as we bring mobile technology to underserved patients. In this position you will play a key role in the overall success of our organization by helping customers achieve outcomes and realize value through the use of our platform. We are seeking a dynamic individual who has proven Customer Success experience with increasing product adoption, reducing churn, and turning customers into product champions in the healthcare market. You understand core CSM functions, are responsive to your customers and are proactive about renewals and driving value.
Who we are looking for:
Through your experience, you’ve learned how to help customers maximize the value of the product they’ve purchased. You’re someone who understands a customer lifecycle journey, and you’ve leveraged usage data to execute your CSM strategy. You're particularly adept at building relationships, account management (e.g. understanding your customers OKRs, key priorities, and goals), and you have experience driving health outcomes. When it comes to tools, you have used and effectively leveraged Gainsight and Salesforce (or very similar tools) to document your interactions with your customers, manage any follow ups, and manage risks. When it comes to content, you have great experience creating it and collaborating to ensure your customers have what they need.
Working at CareMessage
We take care of our employees by offering competitive salaries and benefits packages. We ensure our team feels cared for so that we, in turn, can help support our safety net organizations and underserved populations.
We compensate fairly and equitably
Flexible work hours; fully remote team
We believe in equal work for equal pay: all team members performing the same role at the same level are paid similarly, regardless of where they are in the world
Paid parental leave for biological and adopted children
We give you time off to thrive
Half-day Fridays, every Friday
18 paid company holidays, including a one week mid-year and one week end-of-year break
9 wellness days to be used for self-care- or anything that comes up in life
15 days of PTO
1-month (20 working days) paid sabbatical after the 4-year anniversary, and every 4 years thereafter
We support your health, wellness, and growth
Generous medical, dental, and vision insurance for employees and their families
Health Savings Accounts and Flexible Spending Accounts
401k retirement plan
Short & long-term disability insurance
$100 per employee yearly wellness budget, with flexibility to spend on physical, emotional, and mental wellness resources
PerkSpot: Instant access to discounts on products & services from hundreds of vendors
Annual budget for professional and personal development (webinars, online courses, books, and more)
Volunteerism incorporated in onboarding and encouraged on an ongoing basis
CareMessage is a non-profit organization whose mission is to leverage technology to help safety-net organizations fulfill the essential needs of underserved populations.
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