Engineering Manager, Data and Infrastructure (Remote)

Join us to Improve Health Equity for 5 Million People!

CareMessage is the Health Equity engine of the United States. Our mission is to leverage technology to improve health equity for people from low socioeconomic backgrounds, with a core focus on the safety-net organizations that serve them best: federally qualified health centers (FQHCs), free and charitable clinics, Indian Health Service (IHS) health facilities and Native American-focused health centers. The CareMessage platform allows healthcare organizations to communicate with patients at scale, prompting patients to action via technology-enabled solutions designed to increase access to care, improve clinical outcomes and address social drivers of health.

Nationally, CareMessage is proud to work with over 400 customers in 43 states. Since 2013, safety-net organizations have leveraged CareMessage to reach over 17 million low-income patients with over 350 million text messages.

Founded in 2012 at Stanford University, CareMessage has raised over $35 million from Google.org, William K. Bowes Jr. Foundation, Pershing Square Foundation, Y Combinator, Schmidt Futures, Twilio.org, Direct Relief, Biogen, and many more.

About the Role:

We're thrilled to announce an exciting opportunity: CareMessage is in search of its first Data and Infrastructure Engineering Manager. This role will oversee a team of approximately 6 - 8 engineers, supporting an existing Cloud Infrastructure team and building out our first ever Data Team. Our aim is to be able to measurably demonstrate impact( e.g. tell a cohesive story via data insights) in the areas of clinical outcomes, increased access to care, and improvements in Social Determinants of Health for 5 Million people from low-socio-economic backgrounds in 2028. This individual will play a key role in helping us tell that data story.

Our ideal candidate is an experienced Engineering Manager who thrives in fully-distributed startup environments. They are passionate about collaborating with business stakeholders to develop the platform and processes to uncover data insights and support broad infrastructural needs for the teams they support. Additionally they are dedicated to supporting the professional growth of engineers. They view themselves as a catalyst for enhancing team productivity and continuously seek ways to elevate Engineering and our organization as a whole, making both more impactful. Above all, they share our mission-driven commitment and take pride in contributing to our goal of advancing health equity for individuals of low socio-economic status nationwide.

• Proven Track Record: At least 3 years of successful experience as an Engineering Manager over Data Engineering in two or more companies in early-to-growth stage remote startup environments.
• Strategic Leadership: Demonstrated ability to lead and drive the delivery of long-term product initiatives.
• Technical Proficiency: Strong technical acumen coupled with a deep understanding of SQL, data concepts, pipelines (ELT) and cloud infrastructure.
• Hands-on experience: The ability to get hands on with SQL and infrastructure development when needed. (This is predominantly a management position, however in the early stages of building the team it’s expected that this individual can and will help support our initiatives while hiring and onboarding engineers)
• Collaborative Expertise: Exceptional collaboration and influencing skills, with a talent for working effectively with Product and Design teams to craft optimal solutions while navigating multiple constraints.
• Situational Awareness: The ability to discern when to dive into technical details and when to maintain a higher-level perspective when working with Engineers, Product, and Design to tackle challenges.
• Cultural Advocate: A commitment to cultivating both individual growth and a high-performance engineering culture that attracts top talent.
• Mentorship: Growth-oriented mindset with the capability to guide others on their development journey.
• Communication Skills: Outstanding written and verbal communication skills; demonstrated ability to facilitate effective team interactions.
• Autonomous Prioritization: Proficiency in identifying and managing priorities independently, ensuring efficient workflow.
• Diversity and Inclusion: Dedication to promoting diversity and inclusion within teams, especially considering our global team composition and diverse perspectives.

• In addition to leading Data teams, experience leading SRE/DevOps/Cloud-Infrastructure Team(s) is also desired as this individual will lead two small teams (Data and Cloud Infra.)
• Experience working in a Healthcare technology environment and the requisite Security and Compliance requirements
• Experience with our Tech Stack: Ansible, Terraform, GCP/BigQuery/PubSub, Postgres, Metabase
• Background in TDD engineering environments

• Leadership and Team Management:
• Directly oversee and guide a Data Engineering and Cloud Infrastructure team of ~8 engineers.
• Provide consistent, constructive feedback and conduct performance reviews to foster professional growth.
• Uphold a high-performance culture, including managing critical performance conversations and, when necessary, making decisions regarding team composition.

• Talent Acquisition and Retention:
• Actively participate in the recruitment, interviewing, and retention of top-tier engineering talent.
• Collaborate with other people managers to nurture team engagement and enhance our company culture.

• Technical Proficiency:
• Working with the VPE, define a technical strategy, hire and manage a small data team capable of meeting our long term data goal of measurably demonstrating health outcomes for 5 Million patients.
• Remain close to the solutions and when necessary play a hands-on role in helping us answer key data questions via SQL or other tools.
• Stay abreast of emerging technologies and industry trends, positioning us at the forefront of technical innovation.
• Review and collaborate with engineers on technical specifications to ensure excellence in execution.

• Strategic Collaboration:
• Assist the VP of Engineering in build-versus-buy research and decision-making processes.
• Identify and spearhead solutions that enhance the efficiency and effectiveness of the entire Engineering team and the organization as a whole.
• Collaborate with other Engineering Managers and People Managers to improve company-wide people management processes.

• Product Collaboration:
• Work closely with Product and Design teams to conceptualize and define impactful solutions, often through Product Requirements Documents (PRDs).
• Lead and support engineers in project management within your domain.

• Team Engagement:
• Skillfully lead and facilitate essential team rituals, such as Kickoffs, Retrospectives, and Tech Debt Reviews.
• Collaborate cross-functionally to understand technical estimates and prioritize backlog items, making pragmatic tradeoffs when necessary.

• Process Improvement:
• Develop processes, tools, and systems that enhance our team's overall effectiveness.

• Operational Support:
• Contribute to the team by participating in On-Call (PagerDuty) rotation.

• Gain a foundational understanding of our product, customers and patients
• Meet key internal stakeholders and begin to understand policies and protocols
• Establish rapport with existing Engineers on the team through Wiki contributions, 1:1s, Team Rituals, etc.
• Build out job descriptions, and interview plan for our planned hires and start the recruiting process

• Gain a strong understanding of our technical environment and identify areas for growth in our processes, systems and/or tooling
• Work with the VPE to recruit and hire at least one engineer to the Data Team
• Take over responsibility for performance management and feedback for the engineers you oversee
• Have implemented some improvement that impacts the way all of engineering operates

• Work with the VPE to recruit and hire necessary engineers to the Data Team
• Display strong leadership in the area engineering management
• Have a deep understanding of the product platform, strategy, data needs, and begin to refine the plan to meet our long term data goals considering compliance with all necessary requirements.
• Make contributions to processes, tooling or technology that impacts the way the company operates

Working at CareMessage

We take care of our employees by offering competitive salaries and benefits packages. We ensure our team feels cared for so that we, in turn, can help support our safety net organizations and underserved populations.

We compensate fairly and equitably

Flexible work hours; fully remote team

We believe in equal work for equal pay: all team members performing the same role at the same level are paid similarly, regardless of where they are in the world

Paid parental leave for biological and adopted children

We give you time off to thrive

Half-day Fridays, every Friday

18 paid company holidays, including a one week mid-year and one week end-of-year break

9 wellness days to be used for self-care- or anything that comes up in life

15 days of PTO

1-month (20 working days) paid sabbatical after the 4-year anniversary, and every 4 years thereafter

We support your health, wellness, and growth

Generous medical, dental, and vision insurance for employees and their families

Health Savings Accounts and Flexible Spending Accounts

401k retirement plan

Short & long-term disability insurance

$100 per employee yearly wellness budget, with flexibility to spend on physical, emotional, and mental wellness resources

PerkSpot: Instant access to discounts on products & services from hundreds of vendors

Annual budget for professional and personal development (webinars, online courses, books, and more)

Volunteerism incorporated in onboarding and encouraged on an ongoing basis