Job details

Contract Support Specialist

Join Team CARFAX as a Contract Support Specialist

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.

The Contract Support Specialist is responsible for analyzing customer contracts to ensure accuracy and completeness; researching customer eligibility through various channels; and entering contract terms and details in billing system. This position also manages queues within the CRM system for contract maintenance updates and responds to inquiries from internal departments regarding contract information.

At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days a week in our Centreville, VA office subject to change with future business needs.

As a Contract Support Specialist you will:

Interpret contract terms and apply established business rules.
Evaluate prospect customers for eligibility.
Process contracts and account maintenance requests through queue management within a CRM system (Salesforce).
Meet productivity and quality standards.
Collaborate across teams to help create efficient processes.
Work with department manager, team members and sales/field representatives on escalated issues.
Run reporting to identify trends which could lead to process improvements.
Support department wide projects as needed.

What we’re looking for:

Ability to work independently and prioritize workload; ability to multi-task with strong attention to detail.
Ability to communicate effectively with internal customers in a professional manner; ability to work in fast paced environment with high volume.
Previous knowledge and experience with CRM system and proficiency in general computer skills.
2 -5 years of experience in investigative research, billing processing and/or data entry experience.
Proficiency in Microsoft Excel a plus.

What’s in it for you:

Competitive compensation, benefits and generous time-off policies
4-Day summer work weeks and a winter holiday break
401(k) / DCPP matching
Annual bonus program
Casual, dog-friendly, and innovative office spaces
For a comprehensive list of benefits, please visit our website: https://jobs.jobvite.com/carfax/p/benefits

Don’t just take our word for it: