Job details

Customer Support Specialist

Join our Winning Team as a Customer Support Specialist

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.

The Customer Support Specialist is empowered to provide excellent customer service to CARFAX’s dealership customers nationwide with a “get-it-done” mentality! CARFAX's Customer Care Contact Center is a centralized corporate Inbound and Outbound center serving over 30,000 customers throughout North America. As a Customer Support Specialist, you are the first telephone contact for our valued customers.

At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days in the office per week, subject to change with future business needs.

What you'll be doing:

Respond to phone calls and emails from dealership customers regarding CARFAX products and services
Identify and assess the needs of our customers to provide maximum satisfaction and one call resolution
Accurately document activities performed on customers’ accounts using CARFAX’s Customer Relationship Management (CRM) application (Salesforce).
Provide first line technical support for our customers
Work cross functionally within the team and with departments throughout CARFAX for successful resolution of issue

What we're looking for:

High school diploma
2+ years’ hands-on experience in a call center environment
Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting performance expectations
Excellent written and verbal communication skills
Strong time management skills
A solution-oriented, team player attitude
Five 9 and Salesforce experience preferred

What’s in it for you:

Competitive compensation, benefits and generous time-off policies
4-Day summer work weeks and a winter holiday break
401(k) / DCPP matching
Annual bonus program
Casual, dog-friendly, and innovative office spaces
For a comprehensive list of benefits, please visit our website: https://jobs.jobvite.com/carfax/p/benefits

Don’t just take our word for it: