Job details

Retention Account Manager

Join our Winning Team as Retention Account Manager

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.

As a Retention Account Manager for the Car Care Team, you will be responsible for performing activities that ensure Car Care customers and partners continue to send useful vehicle history report data to CARFAX without interruption and troubleshoot to resolve any data flow issues.

What you'll be doing:

Act as a customer and partner account manager in an outbound calling environment
Monitor and troubleshoot data provider data flow issues
Monitor and troubleshoot dealer and aftermarket data flow issues
Communicate the value of the Car Care Program to retain the dealer and aftermarket customer
Support continuous improvements and enforcement to the data flow process

What we're looking for:

2 years of account management and client retention experience in a call center environment
2 years of technical support management experience
Proven success in organizational and analytical problem solving
Proactive, organized, team player, with a competitive spirit
Experience with customer management software
Experience with a CRM tool (Salesforce preferred)
Bachelor’s degree is a plus

What’s in it for you: