Job details

Employee Relations Partner

Who we are

At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.

What we do

The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

Role Overview:

We are seeking an experienced Employee Relations Partner to join our People & Talent Team to foster positive relationships between employees and the organization. Reporting to the Vice President, Human Resources Business Partnering, this role will play a crucial role in managing and resolving workplace issues, promoting a healthy work environment, and ensuring compliance with company policies and relevant employment laws. You will collaborate closely with leaders in the company, but must also be able to work autonomously, adapting to change while making decisions quickly in our fast-paced environment. This high-impact role will drive fact-based decision making and with a bias for action, will propel the CarGurus talent strategy forward.

What You’ll Do

Design and define company process and policy for all employee relations matters
Address employee concerns and grievances, providing guidance and resolution in a fair and consistent manner.
Conduct investigations into employee complaints, allegations, or conflicts, maintaining confidentiality and impartiality throughout the process.
Collaborate with management to develop and implement effective employee relations programs and initiatives.
Interpret and apply company policies, ensuring alignment with legal requirements and best practices.
Provide advice and support to supervisors and managers on employee relations matters, promoting proactive problem-solving.
Contribute to the development and delivery of training programs related to employee relations and workplace conduct.
Stay informed about changes in employment laws and regulations, and update company policies and procedures accordingly.
Mediate conflicts and facilitate communication between employees and management to enhance workplace relationships.
Monitor employee morale and engagement, recommending strategies to improve overall job satisfaction.
Assist in the development and implementation of disciplinary actions when necessary, ensuring consistency and fairness.
Partner with HR professionals to address broader organizational issues and promote a positive company culture.

Who you are

You’re a Catalyst for Impact with a strong performance orientation, demonstrating ownership for your work and a passion to achieve key outcomes, strong analytical and problem-solving skills, and an ability to roll up your sleeves and get stuff done
You’re a Coach who brings strong conscientious people management capability with success in building and leading high performing teams
You’re a strong Communicator, sharing our vision and bringing people along
You’re a Change Leader with a proven track record of applying fresh, creative ideas to long-standing complex challenges
You’re a Caring Collaborator, able to build relationships and influence business leaders at all levels including the executive team
You’re purpose and values driven, with a reputation for integrity, ownership, and inclusion

What you’ll bring

5-8 years of experience working as an Employee Relations Partner with an ability to foster positive relationships between employees and an organization.
Proven experience in workplace policy and process creation, corrective action, conflict resolution, and workplace investigations.
Strong understanding of employment laws, regulations, and HR best practices.
Excellent communication and interpersonal skills, with the ability to build trust and credibility at all organizational levels.
Demonstrated problem-solving and decision-making abilities.
High level of discretion and the ability to handle sensitive information with confidentiality.
Detail-oriented with strong organizational and time-management skills.

Working at CarGurus

We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

We welcome all

CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid