Carotek - Inside Sales Representative (Valves)

Carotek, a SunSource Company, headquartered in Matthews NC, is a manufacturer's representative partner of Endress + Hauser Inc. Carotek is currently looking for an energetic and self-driven Inside Sales Representative to join their team in Matthews, NC. This position will mainly focus on the valves component of the business. In this role, you will be responsible for: performing a variety of duties to provide outstanding service to our customers and support to the outside sales staff. Assists customers by answering questions or resolving complex problems related to the spare or replacement of products, new equipment, packages or systems for the Valves Division.

Role + Responsibilities

• Providing outstanding service to our customers and support to the outside sales staff

• Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems

• Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary

• Selecting and specifying products based on customer application and design prerequisites

• Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Applications Specialist or Manager

• Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines

• Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information

• Obtaining purchase order number and/or credit card information from customer

• Conferring with Accounting to research and resolve invoicing or credit discrepancies

• Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products…and more
  

Quailification + Profile

• Associate’s Degree or equivalent from a two-year College or technical school; or two to four years of related experience and/or training; or equivalent combination of education and experience
• Bachelor’s degree from a business or engineering related program (preferred)

• Working knowledge of valves, and/or electrical, pneumatics, mechanical assemblies, gauges, instrumentation, steam traps and/or a very strong mechanical aptitude (preferred)

• Ability to read, analyze and interpret technical drawings and electrical schematics and technical procedures, write reports and general business correspondence

• Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric

• Working knowledge of Microsoft Office Products (Word, Excel, etc.)
  

This is a full-time position, in-office, Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand. The Ideal candidate will work in the Knoxville, TN or Matthews, NC office. Possible remote work arrangements may be made for the right candidate.

Company Info

About Carotek, Inc., is a SunSource company. With over 170 highly trained employees, Carotek is recognized as one of the country’s strongest and most respected providers of products and services to meet the demands of a complex, high tech cross-industry market. They offer a dynamic and exciting work environment, with competitive salaries, incentive programs, and a comprehensive benefits package and are recognized as one of the country's strongest engineering level agents, distributors, and value-added fabricators. From the simple to the complex, Carotek offers a broad scope of products and services in mechanical, electrical, instrumentation, valve, pump, and steam specialties to the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Their mechanical and electrical shops are designed to custom build and integrate complex process skids, and they continue to strive for product improvement and value engineer these packages for better cost and product enhancement. Carotek is regularly on the lookout for highly talented and highly motivated people to help them to continue their hard-earned reputation for quality and service excellence. To be considered, you must apply for a specific position for which Carotek has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply as they become available. (www.carotek.com) (www.sunsource.com).