Marketplace Trust and Safety Content Associate

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organisation, we make magic happen.

About the Role

As a Marketplace Content Associate, you will report directly to the Trust & Safety Associate Manager. You will perform content moderation in all areas related to Trust and Safety across all countries where Carousell operates. You will act as a generalist who will perform actions to support the content integrity of the platform, with internal and external user experience in mind. This is a full-time project-based (12 months) role based in Ortigas, Pasig, Metro Manila, Philippines.

You will:

• Perform manual moderation functions for incoming listings / users  from different sources of report.
• Ensure listings and users in our platform are compliant to our policies.
• Identify and act on suspicious or undesirable content or behavior in our platform.
• Perform moderation functions using different tools.
• Identify areas of improvement and suggest solutions to enhance User experience to keep the marketplace safe.
• Respond to tickets in relation to fraud, disputes, account enforcement, and authority requests.
• Respond to escalation from different channels in the organization

You have:

• Educational Background and Work Experience
  • Nice to have
    • Experience in payment dispute (chargeback) management / representment and documentation
    • Knowledge of chargeback regulations and industry standards
    • Bachelor’s/College degree in Business, Management, or IT related courses
    • Background on quality Assurance or Administrative experience
• Technical Skills Required
  • Basic proficiency with office software like Microsoft Office, Google Docs, and any relevant industry-specific programs.
  • Detail oriented mindset – to spot patterns quickly even with limited variables
  • Highly analytical in discerning different levels of content compliance.
• Others
  • Conversant in English & Filipino whether verbal or written
  • Good interpersonal skills and is a team player
  • Great passion for technology and self-growth
  • Tech-savvy; requires minimum training to learn new systems & technology
  • Ability to work in a fast-paced, high-pressure, deadline-driven environment
  • Strategic thinking and an outstanding problem-solving skills and overall positive attitude
  • Must be willing to work on a 12-month contract
  • Must have a work from home setup

Please note that Carousell will not ask for payment of any fees nor recruit on social media platforms. Legitimate information regarding career opportunities with Carousell can always be found on our official careers site at careers.carousell.com. If you have encountered any scams or are a victim of such scams, please promptly inform your local police.

By proceeding with your application, you are adhering to our PDPA policies. In case you are interested to know more, read about our Candidates Personal Data Privacy Statement.