Carrier Sales Specialist

Who We Are

Join a rapidly growing company revolutionizing the trucking industry! Cargomatic is the #1 technology platform and digital marketplace for powering world-class, local trucking. Local trucking is the lifeblood of every regional economy, and yet this $82 billion industry still relies heavily on phone calls and fax machines. Cargomatic is transforming the way goods move around metropolitan areas by connecting shippers and commercial truck drivers with mobile technology. We are solving complex, real-world problems every day and giving full transparency to the shipping process.

Carrier Sales Specialist

Cargomatic is seeking a motivated Carrier Sales Specialist to join our growing Capacity team! We’re seeking self-starters who are eager to learn and advance professionally in an ever-growing industry. As a Carrier Sales Specialist, your primary responsibility is to secure the best carrier at the best price in order to provide cost-effective logistics solutions for Cargomatic’s customers. As a Carrier Sales Specialist, you will utilize your strong negotiation skills and communication skills to build lasting relationships with your carriers. This role combines relationship management with fast-paced operations to meet the needs of our customers!

What You’ll Be Doing

• Be the first point of contact for our carriers via phone, email, and messaging
• Manage terminal websites
• Collecting and maintaining load documents (POD, EIR, DO, etc.)
• Learn the ins-and-outs of our freight business to help problem-solve carrier solutions
• Adopt a proactive approach to customer service and carrier communications
• Respond to, troubleshoot, and resolve carrier issues in a timely and positive manner
• Perform shipment tracking and tracing (port availability, delivery status, etc.)
• Maintain progress reports on fulfillment and logistics performance
• Coordinate drayage dispatch via company drivers and third parties
• Support cross-functional teams if/when they are impacted by logics related issues
• Perform transportation brokering services to improve fleet capacity
• Achieve daily goals while working in a fast-paced, ever-changing, always challenging startup environment
• Identify and report systems issues and bugs to developers and product teams

What You’ll Need

• Great communication skills and ability to think on your feet
• Strong written and oral communication skills
• Exceptional problem solving and analytical skills
• Comfort with ambiguity and rapidly shifting priorities
• Ability to work with a sense of urgency and prioritize daily tasks
• Demonstrable skills in customer support and satisfaction
• Ability to learn and adapt quickly to new concepts and technology
• Intermediate to an advanced working knowledge of Microsoft Excel

Company Benefits

• Competitive pay
• Great medical, dental, and vision insurance options
• Flexible paid time off (PTO)
• Work in a high-growth company redefining logistics and supply chain!

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