Job details
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Customer Success Manager, Founder Success
Carta is looking for a customer-centric Customer Success Manager to join the Founder Success team. This role focuses on proactively addressing customer inquiries and enhancing the customer experience with Carta's software solutions.
Skills
- Strong communication skills.
- Experience with customer success roles.
- Proficiency in Salesforce.
- Data analysis capabilities.
- Organizational and prioritization skills.
Responsibilities
- Proactively respond to customer inquiries.
- Educate customers on Carta features via calls and emails.
- Prioritize inbound customer requests.
- Manage account-level escalations.
- Conduct basic contract renewal negotiations.
Education
- Bachelor's degree preferred.
Benefits
- Remote working options.
- Health benefits.
- Flexible schedule.
To read the complete job description, please click on the ‘Apply’ button
By
Carta
Our mission is to unlock the power of equity ownership for more people in more places.
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$50,000/yr - $70,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
November 10, 2024
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