Job details

Veterinary Practice Manager

Cascade West Veterinary Hospital is hiring a full-time Veterinary Practice Manager!

About us:

At Cascade West Veterinary Hospital, we offer primary care services for cats, dogs, equine, and large animals in the following Centralia, Chehalis, Adna, Winlock, Vader, Onalaska and several surrounding areas. We are proud to be recognized & awarded by the local Purebred Dairy Cattle Association. We are one of the only equine reproduction vets in the area. We are also active in serving & sponsoring local 4H & FFA chapters and youth groups in Lewis County.

With a comprehensive staff, excellent equipment and attention to detail, Cascade West Veterinary Hospital serves the needs of our clients and their animals while enhancing and promoting the human-animal bond. We are dedicated to providing the highest level of veterinary medicine along with friendly, compassionate service.

Position:

The Veterinary Practice Manager (PM) is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem-solving to improve client service and employee engagement. Typically, the PM is the “Integrator” on the hospital’s accountability chart and participates in the Pathway Planning leadership meetings.

The manager exercises sound judgment, and the willingness and capability to make decisions.

The Practice Manager oversees the business activities of the hospital, including hiring and training hospital staff; working with Pathway finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing the hospital software, and implementing safety and security procedures.

Culture and Work Environment

Communicates the practice’s values and mission to the team. Motivates staff and helps build and maintain morale.
Upholds core values and standards.
Holds regular staff meetings, including a component of mandatory training on standards of service and standards of care.
Promotes a cooperative working environment among staff members; understands the value of teamwork.
Is enthusiastically willing to perform as necessary to help the hospital function as a unit.
Promotes continuous quality improvement (CQI) to ensure the practice’s success and achieve the vision.

Requirements

Ability to analyze various sources of data in order to establish priorities and initiate operational programs
Sound personal judgment in decision-making
Capable of leading, managing, and coaching staff at all levels
Demonstrated competence in all aspects of staff management, including hiring and firing
Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
Excellent interpersonal communication skills;
A commitment to outstanding client service.
Demonstrated competence in budgeting and financial reporting, including reading and analyzing a P&L statement
Solid math and Excel/spreadsheet skills.
Certified Veterinary Practice Manager designation or equivalent work experience preferred
Three years of supervisory experience.
Preferred: Bachelor’s degree in business or related field.
Preferred: three years or more of managing a veterinary practice.
Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
Availability to occasionally work uncommon hours and overtime, and to be subject to recall for business emergencies.

We want our employees to deliver the highest quality of care and enjoy life beyond work.

We invest heavily in our employees' long-term growth and happiness and strive to provide a positive work environment and work/life balance. We offer a wonderful benefits package including medical, vision, dental and life insurance, paid time off, continuing education, generous pet care discounts, 401K, and much, much, more!

Compensation negotiable based on credentials and experience with a salary of $70,000 to $80,000 annually. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.

By Cascade West Veterinary Hospital

The mission of Cascade West Veterinary Hospital is to strive to be the leading animal care provider in the Lewis County area by delivering the highest quality of veterinary medicine for every type of animal. With a comprehensive staff, excellent e...

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FUNDING

Private

DEPARTMENTS

Operations

SENIORITY LEVEL REQUIREMENT

Mid-Level

TEAM SIZE

11-50

LOCATION