Job details

Case Management Assistant

Description

The Housing Stability area of Hennepin County's Health and Human Services is seeking multiple Case Management Assistants to be part of the Homeless to Housing Program, a 30-person housing-focused case management team. These positions will have caseloads and will be working with people staying in shelters, outside, and in encampments to connect them to permanent housing by using a housing-first approach, relationship building, creating housing goal plans, and breaking down housing barriers.

Current openings are on the Youth and Young Adult Navigation Team (18 to 24 yrs.old) and on the Single Adult Long Term Homeless Team.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.

Location and hours:

These positions are hybrid and will require working at community sites within Hennepin County and remotely as job duties require. Work hours are typically Monday through Friday, 8am – 4:30pm, While these positions are designated as hybrid, based on current requirements hires must reside in or be willing to relocate to Minnesota or Wisconsin.

New employees who are hired into remote or hybrid positions between January 2, 2022, to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.

About these positions' types:
These are full-time, benefit earning positions.

These positions are internally classified as a Case Management Assistant.
Click here to view the job classification specification.

In these positions, you will:

Assist through all aspects of the housing search process including engaging with shelter guests to work through concerns and barriers and co-creating housing goal plans, assisting with applications, and gathering needed documents, as well as leading the housing search and move-in processes.
Be assigned clients from a centralized source and will have clients in different settings throughout the system and will need to be mobile and accompany clients to appointments as needed.
Learn relevant resources, systems (such as Coordinated Entry), and referral streams to connect clients to eligible benefits, make referrals to long-term case management services, and housing opportunities to stabilize people and assist in achieving housing goals.
Attend regular case consults and work closely with the full housing case management team.
Meet expectations around case noting, HMIS data input, and being data-informed in service delivery.
Be responsible for transporting and accompanying clients to various housing focused appointments as needed

Need to have:

One of the following:
- Two years or more of responsible, paid social service experience providing direct client service.
- A two-year human services certificate.
- Two years or more of college coursework in the behavioral sciences.
A valid driver's license and access to reliable transportation for travel to various shelters and drop-in centers throughout Hennepin County.
Ability to use own vehicle on a frequent basis to transport clients to appointments and showings.

Nice to have:

Working directly with individuals experiencing housing instability.
Working effectively with external and internal partners.
Lived experience with housing instability.
Communicate effectively both written and verbally.
Communicate fluently in a second language in addition to English, both verbally and in writing.
Working knowledge of Homeless Management Information System (HMIS).
Knowledge of community resources and social services available to clients.

Candidates with fluency in another language(s) in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.

About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.

About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals - that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as a guest).

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

These positions may have access to systems or other documentation that contains HIPAA data.

Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a drug test and/or background check.

If you have any questions, please contact:

Katie Bakke
Katie.Bakke@hennepin.us

Why work here?

Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed – not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't – including:

Meaningful work
Public service
Competitive pay
Work-life balance
Generous benefits
Opportunities to grow
Commitment to your success

By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.

Employee Benefits Summary

Visit our benefits page to learn more: bridge.hennepin.us/eligibility.

If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) .