Case Manager - Student Disability Services

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Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.

Case Manager - Student Disability Services - 991598

Fort Lauderdale-Davie, Florida

Full Time with Full Benefits

Exempt

$62,300

Annually

No

1. Supports the daily activities of the office, including but not limited to triaging calls and walk-ins, responding to email inquiries, and referring student concerns to the appropriate resources.

2. Reviews and interprets relevant documentation and student accommodation requests for students with disabilities.

3. Participates in interactive process with students to review accommodation requests, determine and grant reasonable accommodations, monitor, adjust, and evaluate individual accommodation plans, and informs students on the accommodation process.

4. Maintains confidential notes on case management, maintains files and documents of students with disabilities on campus.

5. Interprets requests and determines an action plan for essential and emergency matters.

6. Contacts and responds to faculty, staff, and campus constituents inside and outside of the university using judgment and discretion.\

7. Prepares special or one-time reports and summaries; replies to inquiries and selects relevant information from various sources.

8. Creates and implements social and educational programs, initiate collaborations, and develop campus wide awareness on disability, accommodations, and accessibility-related topics.

9. Provides supports in administration of examinations with accommodations to students with disabilities. At times, may be responsible for sitting in as a proctor and/or reader and scribe.

10. Assists students with disabilities at commencement and convocation ceremonies.

11. Represents the Office of Student Disability Services at university wide events.

12. Supervises student employees within the office.

13. Learns and maintains current knowledge of federal, state, local laws and regulations related to disability services.

14. Contributes to the continuous improvement of accommodation services.

15. Interprets requests and determines an action plan for essential and emergency matters.

16. Interprets and follows policies, procedures, and practices.

17. Learns and maintains current knowledge of federal, state, local laws and regulations related to disabilities.

18. Completes special projects as assigned.

19. Performs other duties as assigned or required.

1. Prepares special or one-time reports, summaries, replies to inquiries and selects relevant information from various sources.
2. Contacts and responds to high-ranking individuals inside and outside of the university using judgment and discretion.
3. Assist with commencement and convocation ceremonies.
4. Interprets requests and determines an action plan for essential and emergency matters.
5. Scribes/Reads as needed.

Knowledge:
1. Proficient knowledge of federal, state, local laws, rules, regulations, and college and university policies related to disabilities.
2. Advanced knowledge of MS Office, including Word, Excel, PowerPoint, Outlook, database, Maxient, and data entry skills.
3. Customer and Personal Service – Proficient knowledge of principles and processes for providing customer and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction.

Skills:
1. Speaking - Proficient skills in talking to others to convey information effectively.
2. Writing - Proficient skills in communicating effectively in writing as appropriate for the needs of the audience.
3. Critical Thinking - Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
4. Judgment and Decision Making - Proficient skills in considering the relative costs and benefits of potential actions to choose the appropriate one.
5. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
6. Service Orientation - Proficient skills in actively looking for ways to help people.
7. Strong organizational and attention to detail skills.
8. Demonstrated creativity, initiative, and follow-through.

Abilities:
1. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
2. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).
3. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
4. Ability to interpret and explain guidelines, policies, and procedures.
5. Ability to work effectively and collaboratively with faculty, staff, administrators, students, and partners.
6. Ability to monitor case management, using a database.
7. Ability to work with sensitive and stressful situations professionally and confidentially.
8. Ability to work flexible hours including late nights and weekends.

Physical Requirements and Working Environment:
1. Speech Recognition - Must be able to identify and understand the speech of another person.
2. Speech Clarity - Must be able to speak clearly so others can understand you.
3. Near Vision - Must be able to see details at close range (within a few feet of the observer).
4. Travel - Must be able to travel on a daily and/or overnight basis.
5. May be required to work nights or weekends.
6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards.

Master's Degree

Education, Psychology, or a related field

1. Master's Degree or ability to obtain it within 90-days of employment.

2. Minimum two (2) years' experience managing interactions with high-level external contacts in fields such as: education, counseling/social services, or testing/assessment.

1. Experience working in higher education.
2. Past interactions or working experience with individuals with disabilities.
3. Case management experience in a legal or regulatory compliance environment.
4. Experience with federal, state, local laws and regulations related to disabilities.

No

No

To ensure a safe learning environment for students and staff, as a condition of employment the selected candidate will need to provide proof of a completed COVID-19 vaccination prior to commencement of employment or an approved exemption and reasonable accommodation.

To ensure a safe learning environment for students and staff, as a condition of employment the selected candidate will need to provide proof of a completed COVID-19 vaccination prior to commencement of employment or an approved exemption and reasonable accommodation.

Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.