CUSTOMER SERVICE REPRESENTATIVE
Purpose/Scope
To define all the requirements, authority, responsibility and physical demands of a Mascot Petroleum Division of Sunoco R&M Company, Customer Service Representative. The Customer Service Representative is responsible for providing prompt, efficient, effective, safe and courteous quality service to the customer. These objectives are obtained through quality customer service, merchandise handling, cleaning, maintenance, safety, security and other general duties as assigned. This is an hourly non-exempt (full or part-time) position reporting directly to the Facility Manager.
Definitions
Policy
Principle Job Duties/Essential Functions
Responsibilities include the following: (Other duties may be assigned.)
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Essential functions are fundamental job duties that an employee must be willing and able to perform with or without reasonable accommodation. Due to the small number of employees on duty, frequently one working alone and the substantial repetitiveness of most duties, the full description of duties are required in the course of a typical work shift. For these reasons, all of the duties and functions are considered essential to each individual position.
Education and Experience
High school diploma or general education degree (GED) is preferred or equivalent experience. Previous customer service experience desired.
Language Skills
Ability to read and interpret documents such as rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and to speak effectively before customers and employees.
Mathematical Skills
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.
Physical Demand
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to stand and walk. The employee is occasionally required to climb or balance on a ladder and/or stool, kneel or crouch when stocking and cleaning shelves. The employee must occasionally lift or carry up to 50 pounds; push or pull up to 128 pounds.
Disclaimer
The list of requirements, duties and qualifications is not exhaustive but is merely the most accurate for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development.'
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Advancement Opportunities:
Purpose/Scope
To define all the requirements, authority, responsibility and physical demands of a Mascot Petroleum Division of Sunoco R&M Company, Customer Service Representative. The Customer Service Representative is responsible for providing prompt, efficient, effective, safe and courteous quality service to the customer. These objectives are obtained through quality customer service, merchandise handling, cleaning, maintenance, safety, security and other general duties as assigned. This is an hourly non-exempt (full or part-time) position reporting directly to the Facility Manager.
Definitions
Policy
Principle Job Duties/Essential Functions
Responsibilities include the following: (Other duties may be assigned.)
Benefit Conditions:
Benefits offered:
Overtime often available:
Work Includes
Paid Training:
Pay frequency:
Management:
Shifts announced:
Shift:
Employees working per shift:
This Job Is:
Work Remotely
Job Types: Full-time, Part-time
Pay: $14.13 - $15.00 per hour
Benefits:
Shift:
Weekly day range:
Ability to commute/relocate:
Work Location: In person