Solutions Consultant

AT CASTOR, WE DRIVE FASTER, SMARTER MEDICAL RESEARCH We believe that faster, more diverse clinical trials help extend the human health span and provide a greater return on investment... We strive to improve the clinical trial experience for patients, sites and sponsors, using technology to accelerate every step of the clinical trial journey. Our modular clinical trial platform enables the capture and re-use of research data from anywhere, anytime and helps optimize each activity in the clinical trial journey by reducing human effort with technology. From recruitment to monitoring, we help make it easier to design and deploy trials, enroll and engage patients, collect data and analyze results. Next to being very purpose-driven, we are proud of our caring company culture. We follow our values diligently and take the well-being of each Castorian seriously. Sounds like something for you? Read on ! The main focus of the role As our next Solutions Consultant, you will support the sales and customer success teams at Castor by providing technical guidance, support and advice as a technical eClinical expert. You’ll bring solutions and insights to the customer and truly maximize the impact of clinical research! What you’ll be doing • Provide support and enablement to sales colleagues throughout the customer life-cycle (from pre to post sales) • Prepare and conduct presentations and software demonstrations for customers • Advise customers around the features and capabilities of our products • Supporting with the technical aspects of RFP & RFI response process • Collaborate with Product to maintain a thorough understanding of current and upcoming features • Provide and ensure the translation of product feedback from customers • Support Customer Success as a product expert with complex technical requests • Be a go-to expert at Castor on our solutions and clinical trial processes What you’ll bring • Working knowledge of the clinical research industry from sponsors to CROs and eClinical providers • Technical knowledge of life science systems including EDC, eConsent, ePRO, eCOA (and others) • A strong understanding of the technical and regulatory needs around clinical research data management • Expert knowledge of clinical trial processes • Experience of conducting digital/remote solutions demos • A helpful and empathetic character with a drive and knack for problem resolution • Excellent written, verbal, interpersonal and presentation skills • Strong self-motivation and a passion for personal development • Excellent emotional intelligence and great listening skills • The ability to develop and thrive in a hands-on, fast-paced and dynamic startup culture How Castor takes care of you At Castor we truly live and breathe one of our core values, believing we can achieve anything with a healthy and happy team. Our benefits reflect this: • Guaranteed ‘happy holidays’ bonus, a prospective ‘company performance’ bonus, Employee Stock Option Plan as well as a competitive pay • Learning & Development Budget to support your growth • Unlimited annual leave (with a minimum of 25 days, plus additional national holidays) • A 401K savings plan with competitive employer contributions • A fully remote role*, with support for your home office set-up • A flexible working schedule: nobody is tracking your time except you, we focus on output and delivery • A great work-life balance • A MacBook or Dell laptop, and all other needed gear to work comfortably from home • Quarterly downtime weeks, well-being workshops, sleeping courses, virtual company events and celebrations • Annual company retreats in person 🌴 We are a remote-first company. At Castor, we value flexibility and believe that the best talents can work anywhere in the world. From flexibility improvements to productivity growth, we want to make sure you are happy, healthy, and productive while working from home. Don’t have an updated CV just yet? Feel free to apply with your LinkedIn profile. Every Castorian counts. We celebrate you for who you are. We build products to make clinical research accessible to the world and a company where everyone, anywhere, is welcome. It does not matter where you are from, where you are based, or what your gender, age, or sexual orientation is. Our remote-first setup is for your family, your work-life balance, your mental health, and your right to be your most authentic self. You are celebrated for who you are, for all the differences and quirks that define you. We want your unique voice to be heard and succeed together as a happy and healthy team! Castor continues to grow as an Equal Opportunities Employer. We strongly encourage applications from women, people of color, and people from the LGBTQ(+) community. Please feel free to share the pronouns you use (for example she/her/hers, he/her/his, they/them/theirs, etc