Catapult Internship - Work From Home

Locations: VA - Richmond, United States of America, Richmond, Virginia

Catapult Internship - Work From Home

Catapult is a unique internship for entry level professionals who hold a high school diploma, GED or Equivalent Certification interested in learning about customer service in a call center environment. This role is primarily focused on inbound call center tasks that deal with general customer service inquiries. The first phase of the program is a six-week internship where you’ll develop professional and personal skills alongside a community that empowers you to reach your full potential. After successful completion of the first phase and as part of the second phase, there will be an opportunity to kickstart your Capital One career in a full-time call center role where you'll be trained to support customer service inquiries. Both the internship and full-time role are remote/work from home positions.

Position Description:

As a Catapult Intern, you’ll receive skills, experiences, and support through professional training, financial education, and workplace mentoring to prepare you for a professional career at Capital One.

As part of the internship in phase one, you will:

• Focus on competency based training including, but not limited to, communication, problem solving, judgment, customer service, financial well-being, and personal branding

• Participate in group exercises

• Engage with mentor regularly

• Discuss your growth and identify opportunities for your development

• Focus on personal and professional development

• Work hours will be from Monday-Friday 8am-5pm

Moving into the Full-Time role as part of phase two, you will be able to:

• Resolve customer inquiries and issues while adhering to all Capital One policies and procedures

• Demonstrate exceptional listening, questioning, call control, and de-escalation techniques

• Communicate effectively with peers, management and customers

• Exercise good judgment and independent decision-making skills

• Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change

• Demonstrate a strong customer focus rooted in empathy

• Be proactive, have effective time management and organizational skills

• Display dependability with a solid attendance record

• Work hours may vary depending on shift availability, including weekend and evening shifts

An ideal candidate would possess:

• Basic experience in using a PC

• Strong oral communication and reading comprehension

• Open minded and a team player

• Experience with problem solving and customer service

• Ability to be present, participatory and maintain strong attendance

Compensation:

• $21 per hour

Work at Home Technology Requirements

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that is not supplied by cellular data (hot spot)

  • Cable or fiber connections are preferred

  • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.

  • Sustained ability to maintain latency less than 250 ms in voice calls is required

• Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider

  • A private network is password protected where you have ownership or line of site to every device on the network

• Capital One reserves the right to request proof of internet provider, speed and service package from the associate

• Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories.

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification

• At least 1 year of customer service experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City:

$43,680.00 - $43,680.00 for Catapult Intern - Work From Home

California:

$43,680.00 - $43,680.00 for Catapult Intern - Work From Home

Remote roles in other areas of New York & California, and across Colorado & Washington:
$43,680.00 - $43,680.00 for Catapult Intern - Work From Home

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).