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Customer Experience Specialist - German and English

Catawiki is the leading online marketplace for special objects. We’re on a mission to become the world’s most popular auction destination for unique items and are looking for a Customer Experience Specialist fluent in German and English to enhance customer satisfaction.

Skills

Professional fluency in German and English
Strong analytical skills
Excellent communication skills
Ability to handle various customer channels

Responsibilities

Engage with customers to resolve queries and complaints
Mediate disputes between buyers and sellers
Collaborate with other departments to improve customer experience
Provide feedback for service enhancements

Education

Previous experience in customer service
Experience in hospitality, tourism, retail, or call centres preferred

Benefits

Health insurance with dental coverage
Work From Home Allowance
Coverage for commuting costs
Holistic wellbeing program

To read the complete job description, please click on the ‘Apply’ button

Catawiki Glassdoor Company Review

3.9

Catawiki DE&I Review

4.2

CEO of Catawiki

Ravi Vora

Approve of CEO

Our mission is to fulfil people’s passions by connecting them to the objects they love.

MATCH

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FUNDING

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

INDUSTRY

Internet & Web Services

TEAM SIZE

LOCATION

Hybrid, based in Amsterdam, Netherlands

SALARY RANGE

$18,000/yr - $23,000/yr

EMPLOYMENT TYPE

Full-time, hybrid

DATE POSTED

September 17, 2024

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