Customer Experience Specialist - German and English
Catawiki is the leading online marketplace for special objects. We’re on a mission to become the world’s most popular auction destination for unique items and are looking for a Customer Experience Specialist fluent in German and English to enhance customer satisfaction.
Sign up for our
weekly newsletter
of fresh jobs
Skills
Professional fluency in German and English
Strong analytical skills
Excellent communication skills
Ability to handle various customer channels
Responsibilities
Engage with customers to resolve queries and complaints
Mediate disputes between buyers and sellers
Collaborate with other departments to improve customer experience
Provide feedback for service enhancements
Education
Previous experience in customer service
Experience in hospitality, tourism, retail, or call centres preferred
Benefits
Health insurance with dental coverage
Work From Home Allowance
Coverage for commuting costs
Holistic wellbeing program
To read the complete job description, please click on the ‘Apply’ button